Letus Support is awesome

Jason Adams

Jason Adams

Section Moderator
The thumbscrews for my rod adapter broke. They were the older plastic ones one.

I sent an email to Hein to let him know. I emailed him at 11:15pm EST on a SUNDAY NIGHT and had a reply email with in 45 minutes.

They are sending out the replacements ASAP.

Very Cool.

Thanks Guys

J
 
I'll second that!

I've had 3 different Letus models over the years...the only reason I have never even contemplated going with another vendor is that Letus support is incredibly efficient. This last time I sent my Letus Extreme for a repair due to one of the cables getting loose inside and thus not being able to vibrate the GG...they repaired it in a flash. What blew me away was that they also changed my condenser (which I had not requested...but it had some sort of fog) and did not charge me one cent!

They shipped it back all new and clean like a whistle...that to me is awesome service and commitment to their customer base.
 
Cheers to Letus! I had gotten one of the first version of the LEX and was extremely happy with it. Some months down the road I was using some Zeiss SS and noticed I couldn't achieve infinity focus with the 85mm. I send an email to Hein explaining the problem and with a suggestion for some sort of better backfocus adjustment as well. He responded immediately and traded me a new and improved version of the PL mount with the backfocus screws for free. He also sent it second day air because I had a shoot that week-end. They have some of the best customer support.
 
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