Letus Customer Service - INCREDIBLE

T

tibobjerome

Active member
Last night, I got a call HOME from Hien, just inquiring about a thread I posted regarding my LEX not giving me the expected bokeh.

I did explain to him that DisJecta and other posters have given me what to do and what to look for. But it was amazing that customer service can be so personalized at the individual user level.

WAY TO GO GUYS!!!
 
I was going to start a thread with same subject. When I posted yesterday about my letus offset problem, I didn't imagine I was going to receive a call from Hien!
Quyen, Hien and Aaron are very eficient and it's a pleasure dealing with them.
And I can -and must- say mostly the same about Dennis from Cinevate, Jason from Cavision and Tim from Indifocus. It's interesting how these little companies treat so well to their customers BEFORE and AFTER buying.

Ditto, WAY TO GO
 
I have to throw my thanks in as well. I have personally spoken to Hein at Letus and Tim at Indifocus. It is incredible to see these guys beating the BIG competition on Product, Price and Customer service. I have been very impressed with Letus and Indifocus. Also Todd at Indie Snap has been great to work with. There are a lot of fantastic smaller companies represented in our little corner of the web. Keep up the good work guys.
 
Ditto here for the props. I'm glad tim put up with my constant enquiries while agonising over whether or not to make the purchase. And I'm glad that the product's arrived and in good order. (indirails 18")
 
Degrey's CS has also been great. I get my replies fast.

Ditto about Cinevate. Their PM system has been very slow judging from the last few PMs I've sent (initially it was good). I hope its about their customer service...or maybe its me :Drogar-KnockedOut(D
 
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