Just wanted to post on Atomos' incredible customer support.
I bought a C100/Ninja 2 combo a couple of months back and the charger that came with the Ninja never seemed to work properly, to the point where I just couldn't get the battery to charge. There seemed to be an issue with the plastic molding not allowing the contact points to touch properly. So on Sunday I sent Atomos a help desk ticket explaining the issue. First thing Monday morning I had a response. After a couple of back and forths I was sent a new charger, which was tested prior to being posted. This morning (Friday) got into work to find it on my desk. I was also told that Atomos were going to check with their US and Europe counterparts to make sure this was just an isolated issue.
I love the Ninja 2, I think it's a great piece of kit and I'm glad Atomos is the kind of company that offers such great customer service.
I bought a C100/Ninja 2 combo a couple of months back and the charger that came with the Ninja never seemed to work properly, to the point where I just couldn't get the battery to charge. There seemed to be an issue with the plastic molding not allowing the contact points to touch properly. So on Sunday I sent Atomos a help desk ticket explaining the issue. First thing Monday morning I had a response. After a couple of back and forths I was sent a new charger, which was tested prior to being posted. This morning (Friday) got into work to find it on my desk. I was also told that Atomos were going to check with their US and Europe counterparts to make sure this was just an isolated issue.
I love the Ninja 2, I think it's a great piece of kit and I'm glad Atomos is the kind of company that offers such great customer service.