Issues with Closed Captions

John Foundas

John Foundas

Well-known member
Having an issue with closed captioning...

I have dropped in the CC files and exported from the timeline as a MP4. Check the file via QT Player and everything is fine.
Client wants to use these internally via Windows Media Player. So, I used Wondershare and converted the file to .wmv

Windows Media Player is not showing the files. Been in a hamster wheel for hours. Is this another age old Apple vs Microsoft pissing match? Anyone have a work around or experience delivering CC video from X to wmv?

Thanks!
 
The .mp4 should play just fine on a Windows computer unless it was a codec like Prores in am .mp4 wrapper. Good old h.264 and AAC with embedded CC in an .mp4 wrapper should be fine in any recent (windows7 or newer) media player. Got a link to the file? I can test for about 4 working days before I nuke the last of my win7 computers for win10.

You could ask if they will install VLCplayer (free and open source) which should handle any oddities https://www.videolan.org/vlc/index.html
 
Thanks G,

It's a rather large global company so asking them to augment their current internal system would be problematic.
It was a h264 wrapped in mp4. Very odd. They ultimately settled on burning the captions in like open subtitles rather than continue down the rabbit hole.

One thing I did notice was after the file was created I attempted to transcode to .wmv file via Wondershare. It basically stripped all CC out automatically. Weird
 
Reviving this thread... because I'm experiencing something very similar and can't seem to find much online. Hoping others editors might chime in....
Created the subtitles in FCPX using CEA-608 method (I'm running latest version). Output an h.264 file (via FCPX) as mp4. I have a Windows 10 machine - that I keep around for just this type of purpose - and in both windows media player as well as VLC player on it - I can't get subtitles (closed captions) to appear - even though I know they are there.
Subtitles show up fine with QT on my iMac and older MacBook. Even uploaded the same file to you tube - just to see if they show up there... and yes they do. But no matter the "Ease of Access" settings in WM - can't get them to show up - and neither can the client.

Wondering if Win Media needs some kind of plug-in that doesn't come with OS?? Anyone??
 
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