Is Cinemek Scamming Me?

F

Filmkid2003

Well-known member
Hey everyone. I ordered a G35 from Cinemek on August 28, 2009. After a month of waiting, I sent Cinemek an email asking them when my adapter would be shipping. No reply. Two months went by and after more emails, still no reply. I then emailed J. Houser personally, and he finally replied back telling me that they were having machine shop problems and my adapter was only delayed by a few weeks. That was 5 WEEKS AGO!!! Cinemek has had my money for over four months now, and STILL no G35! Is Cinemek scamming people out of their money? Should I forget about ever getting a G35 and try and do a chargeback on my credit card? I don't know what to do.
 
Seems like their machine shop has been down since before you even placed your order:
http://www.dvxuser.com/V6/showpost.php?p=1756664&postcount=73

Which to me means you should have been warned when ordering that there may have been additional delays.
Looking at their website there is no mention of it, and their shop claims a "3 week lead time"

Personally, yes, I would get a refund.
Looking over that thread that I linked to above, your experience doesn't seem to be all that unique (unfortunately).
 
Filmkid2003 said:
Hey everyone. I ordered a G35 from Cinemek on August 28, 2009. After a month of waiting, I sent Cinemek an email asking them when my adapter would be shipping. No reply. Two months went by and after more emails, still no reply. I then emailed J. Houser personally, and he finally replied back telling me that they were having machine shop problems and my adapter was only delayed by a few weeks. That was 5 WEEKS AGO!!! Cinemek has had my money for over four months now, and STILL no G35! Is Cinemek scamming people out of their money? Should I forget about ever getting a G35 and try and do a chargeback on my credit card? I don't know what to do.
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Please email today and I will issue a refund.

We are not in the business of scamming people. We are dedicated to delivering a quality product in a timely fashion. As with many business in the past year, our old machine shop went under taking a fair amount of our investment with it. This has caused unforeseen delays. However, If there is anyone in the DVXuser community who has ordered an adapter from us and has not received it, and who wishes their money be refunded. Please email me and I will issue a refund within 3 days.

Again, I apologize for any grief this may have caused our customers and we are dedicated to doing everything in our power to make it up to them.
 
Thank you for replying to this post, Jonathon. I just now logged onto dvxuser today. I would rather have the G35 but, if you can't ship it out today with a tracking number then, I'll have to get my money refunded because I just can't wait any longer. Its been 4 months. I sent you an email at your personal email address. Please reply ASAP. Thanks.
 
I have had hands on on this product, and I would take it up against Letus, Redrock, SGBlade any day of the week. The best all around adapter out there. Good luck Jonathan!
 
Octopi Films, a G35 adapter doesn't do you any good, no matter how great it is, if you don't have it in your hands to work with.
 
I'm Really Beginning to Think CINEMEK is SCAMMING ME!!!!!

I'm Really Beginning to Think CINEMEK is SCAMMING ME!!!!!

I posted a topic on here wondering if Cinemek was scamming me out of my money because its been four months since I ordered my G35 adapter and I'm out over $1600 with nothing to show for it. Then, Jonathon Houser responded to that post saying he would issue me a refund in 3 days if I emailed him asking for a refund. So, I emailed him asking for a refund. He said he couldn't put the refund back on my credit card and would have to send me a check and wanted to know what address to send the check to via UPS or Fed Ex. So, I emailed him back that same day with the address and told him to send me an email with a UPS tracking number. THAT WAS 3 DAYS AGO AND STILL NO EMAIL FROM JONATHON TELLING ME THE CHECK HAS BEEN DISPATCHED WITH A UPS TRACKING NUMBER!!! In fact, I haven't received a reply of any kind yet from either Jonathon or Cinemek! I am really getting impatient with Cinemek! Jonathon goes on the public forum here and says that he'll refund my money in 3 days and then doesn't reply to my email with a tracking number in good faith to show me that the check is on its way! I AM REALLY BEGINNING TO THINK THAT I AM BEING SCAMMED OUT OF $1600 BY CINEMEK AND I WANT MY MONEY BACK, NOW! NOT NEXT WEEK, NOT NEXT MONTH... NOW!!! I AM TIRED OF HAVING TO GO THROUGH THE WRINGER JUST TO GET WHAT IS OWED TO ME!!!! Jonathon, stand by your statement on here and issue my refund!
 
Review my previous post. A forum like this is not the place to resolve what has become a legal dispute. As a disinterested party (not having ordered a product from him and not knowing either of you personally) it certainly looks like you're going back and forth in a public forum for no other reason than to complain and make press statements.

You are frustrated. Rightfully so if the facts are as you present them. He has some issues too, if the facts are as he presents them. Get a lawyer since it appears you are not making any headway here.

I trust you have saved all your correspondence......
 
I agree... at this point you're not going to do any good. Contact a lawyer, contact the Washington State Attorney General's office, contact the BBB... but repeatedly posting in a forum like this only starts to make you look bad. If he hasn't refunded your money or sent you a unit yet, continuing to post about it on DVXuser probably isn't going to change that. AND... since this is now a legal matter and no one knows the full backstory other than the two of you, there is the chance this could come back and bite you in the arse.
 
Its ok to post this in forum.Its a lot of money, not a joke.
It doesnt make you look bad,its also info for others how company is dealing with this.Its normal that you posted here IMO.This could be solved already but it isnt solved ,dont blame the guy for trusting and sending his 1600$.Its really tough,you probably never had similar situation.I hope it will be solved.Just keep it civil how it is right now and keep us informed.
 
Why shouldn't he post it here? I for one commend him for doing so. My buddy was one of the unfortunate ones who ordered the adapter and has nothing to show for it. Had he come across this post he would be 1600 richer. If i were ripped off i would be angry too. The fact that CINEMEK is still selling a product they can't deliver is criminal. I am scratching my head as to how the law hasn't caught up to them. I am just speaking for myself (and my buddy) but i want to know what is going on with others in this situation.

I feel bad because i am the one who pointed my buddy to the G35.

I have a message for Jonathan "YOUR A THIEF. " Now go post a meaningless promise on how you are going to make things right.
 
bwwd said:
Its ok to post this in forum.Its a lot of money, not a joke.
It doesnt make you look bad,its also info for others how company is dealing with this.Its normal that you posted here IMO.This could be solved already but it isnt solved ,dont blame the guy for trusting and sending his 1600$.Its really tough,you probably never had similar situation.I hope it will be solved.Just keep it civil how it is right now and keep us informed.
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It's not that he's complaining in and of itself (good Lord, he has every right to given his experience)... it's that he's already started another thread about this issue. Starting multiple threads calling out Cinemek over his experience in a short time span is a bit much, that's all. All he needed to do was post in the other thread with an update.

Instead, at least to me, it comes across as if he's trying to resolve this in a public forum, and that may not be appropriate... not because it violates some rule or anything, but because at this point he really needs to be contacting a lawyer, our state's AG (who is quite good), or the BBB... or all three... because I doubt this way will work at this point.
 
filmkidd I merged your threads
you should just post in the one thread for the same issue

for one thing it will bump the thread and be just as visible as a new thread
for another thing, you don't have to claim you were offered a refund, everyone can see it on the first page of this thread

Now to be fair, it is the weekend. I know you've been waiting for months, but if Jonathan is screwed due to a factory issue he may be up to his neck in several crisis.

I know you want it now. But give at least a couple of days into next week before you go ballistic.

And just do it in the one thread here.
 
Mike Harvey said:
If he hasn't refunded your money or sent you a unit yet, continuing to post about it on DVXuser probably isn't going to change that.
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If the guy wants to do business, I'd think posting about being stiffed on here could put some pressure on him. I'd be righteously upset if it happened to me and yeah, I'd contact the BBB and post on every single related online forum I could find.

.
 
If you have paid via credit card, I suggest you do a chargeback immediately. Complaining to the BBB won't do you any good. You have 6 months to do a charge back with your cc company so that's the first thing you should do. I can't see myself paying for something and waiting 30 days for a product let alone 4 months. You should post on DVXuser and other forums so potential customers can know of what they are getting themselves into.

Good luck and please update us on the outcome.
 
Thank you everyone for voicing your opinion in this matter. I don't have anything personal against Jonathon Houser and I'm not posting this to "air out dirty laundry". Like many of you have said and have agreed with me on, I just want the money back that is owed to me, and if this is what it takes for Cinemek to follow through then so be it. I'm not the bad guy here. Yes, I posted an earlier post about this situation but, JHouser didn't reply to that post and after 5 days of no reply to either the post or my personal email, I felt I needed to get Cinemek's attention with a new post. Now, to be fair, I just got an email from Jonathon and he said he would send me my refund via paypal today, so, I just sent him my paypal info and I am awaiting payment. If and when he does refund my money, then I will take this and the other post down and I will SHUT UP. BUT, until then, no one is going to tell me to shut up and keep quiet on here because Cinemek is "just having issues" and this is a "legal matter best disputed over in privacy". That's lame and you know it. Am I not being fair? I am not doing this out of spite or with malicious intent. I just want Cinemek to fix their own mistake. And don't tell me that its not Cinemek's fault because they are just having factory issues, because if that's the case then they should change their "lead time" warning on their webpage from 4 weeks to 6 months or whatever is the TRUTH. You really think I'm THAT stupid?
 
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I wasn't telling you to shut up or anything like that. Updates on the situation are good and your frustration is more than understandable. It just seemed like you were taking this to the next level, from simply posting updates to trying to resolve this in a public forum. While you say you weren't trying to do this out of spite or maliciously, it seemed kinda like (at least to me) you were going that direction and potentially starting to get personal. And there are probably better ways to go about getting your money back (while keeping us updated)

And please don't take this post down or anything. It really is useful info for other prospective buyers.
 
Mike, I'm just trying to resolve the situation as quickly as possible and if that means "turning up the heat" on Cinemek on an open forum then that's what I'm going to do. J Houser has said he would issue me a refund today via paypal. Now I have to wait and see if he actually follows through or if this is just a repeat of the last promise he made last week, to issue me a refund in 3 days, which never happened. I'll believe it when the money is actually in my paypal account.
 
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