Indisystem's indirails service?

[kafeero]

Hello everyone
I ordered an upgrade to my rails on the 8th of January from indisystem and have not received anything as of today January 28, 2010. I have called them and left them a message with ample time to call me back and I have not received any communication whatsoever.
I have also emailed them and am waiting for a reply.
Has anyone else had similar experiences with indisystem?

 

[scapsinger]

I put an order in a few weeks ago, and after 4 days I didn't have a ship confirmation. I contacted Tim and he said the order would ship FedEx 2 day on Monday (it was Friday at the time) and I'd have them by Wednesday. However, when Wednesday (and Thursday) came and went, I sent him another message inquiring about my order. I never did receive a response, but late that day (Friday) I received a FedEx ship notification (standard overnight, at least it was a shipping upgrade). So essentially, it was about 10 days from order to shipment.

Recieved the order on Monday, put it together with my rig, and there's all kinds of little issues (the overall product was fine, good quality). Problems like threading not matching screws, parts sticking out where they shouldn't and getting in the way of the tripod mount, and a hex screw that doesn't match the included hex key! Weird stuff.

I've sent a message to Tim asking about this, hoping to hear back sometime soon. To be honest, I'm really quite annoyed.

It's a real shame, these guys have good products, but between the customer service and the weirdo little issues on the rails, I just don't know...

Indisystem is an advertiser here on DVXUser (just saw their banner a few minutes ago), so I expected more from them.

 

[Richard J. Johnson]

That's strange. I ordered a new set of rails and an Indieclamp that is not on the site and I received it in 4 days with no problems with delivery or quality. I never got a tracking number though. It really seems like they run a very small operation, I have only called a few times where Tim did not pick up the phone. I think they are a fantastic company with excellent customer service. I have heard of some having issues like scapsinger but they have always ended with Tim making everyone happy. just my 2.

 

[scapsinger]

I have heard of some having issues like scapsinger but they have always ended with Tim making everyone happy. just my 2.

Of course, I'm hoping it ends fine for me as well!

Everyone has a bad day (or two) so I'm hoping that's the random straw that I pulled. Obviously, my post is an in-progress report of a situation I'm dealing with, but I felt it to be somewhat relevant, considering the concerns of the OP.

I'll post back once the dust settles on my situation.