I need quick help with ProRes 422 files on Windows CS5

B

BVX

Well-known member
I have a problem with long ProRes 422 files recorded on an AJA Ki Pro. The critical file I need is 141 GB. A couple files in the 2 GB range import and play fine in Premiere CS5. But trying to import even a 14 GB file will not work. I instead get the error message "Unsupported format or damaged file." The larger files will not even open in the current QuickTime Player, telling me "error 2048: Couldn't open the file xxxxx.mov because it is not a file that QuickTime understands." Again, the smaller files play fine. Have any of you seen and solved this? There can't really be a size limitation can there?

I tried to download the ProRes WIndows codec from Apple's site and found that I already have a newer version installed (how does THAT happen??).

Of course this is a rush edit job too. Thanks much in advance for any advice you might have.
 
The "newer version installed" message most likely has to do with the fact that you have a newer version of quicktime installed. I believe Apple silently added Prores support to Quicktime at one point so it's not a big deal.

What file system are your drives formatted in? Is it FAT or NTFS?

Since CS5 is 64-bit I assume you're running Windows 7 x64 but one of your drives is formatted as FAT instead of NTFS.

If all your drives are NTFS thne try playing it in VLC media player. If it still doesn't owrk, then I don't know.

Make sure you're running the latest version of CS5 (5.0.3 I think).
 
My guess is your media has been copied to a non-HFS+ volume. If you have an application like MacDrive, you should be able to work with the files over 2GB in size from an HFS+ volume. If you need assistance, feel free to contact AJA Technical Support.

Hope this is helpful,
Jon Thorn
Senior Product Manager
AJA Video Systems, Inc.
 
Thanks for your input. Sorry I wasn't checking here regularly - I thought I had auto email notification going, but evidently not.

Here's the rest of the story. I finally found my way out of the wilderness after a couple long days. The media drive I received was HFS+. Since that wasn't recognized by Windows 7 (64) I used a MacBook Pro Win/Mac dual boot to copy the two huge critical files that I needed directly to a new NTFS portable drive. That might be a no-no that caused me to get the damaged files error and more frustration. A day later I finally learned of and loaded MacDrive to the edit system, which could finally then see and access the original HFS+ drive. But still, its ProRes 422 .mov files would not open in QuickTime or Premiere. I did a QT uninstall/reinstall twice before it solved whatever was wrong and then it became pretty smooth sailing. Amen.

So I guess it was all due to a combination of inexperience with Mac-Windows diplomacy & software solutions, some bad luck, lost sleep, and an existing tainted QuickTime install.

Thanks again.
 
This information would have been useful if you mentioned what you were trying to do in the first place. I hate it when people give 1/4 of the story. I mean, dual booting windows/Mac and using Macdrive? come on.
 
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