HELP with cs6 production premium

brandondull

brandondull

Well-known member
I bought Adobe CS6 Production Premium from bhphotovideo with next day shipping. Although I get this error when entering this serial number "unable to validate serial number cs6 production premium. contact support" I have been on the phone with support since I opened the box. 12 hours. I called BHphotovideo and they have not heard of this problem. I am stuck. I have tried to download the trail off adobe and use the disc. nothing is working. I am glad I spent 1840.00 for a headache. BHphotovideo will not take any returns on this product. Any idea?
 
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brandondull said:
I bought Adobe CS6 Production Premium from bhphotovideo with next day shipping. Although I get this error when entering this serial number "unable to validate serial number cs6 production premium. contact support" I have been on the phone with support since I opened the box. 12 hours. I called BHphotovideo and they have not heard of this problem. I am stuck. I have tried to download the trail off adobe and use the disc. nothing is working. I am glad I spent 1840.00 for a headache. BHphotovideo will not take any returns on this product. Any idea?
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If you're in the right, and it sounds like you are, do a chargeback on your credit card.

According to you, the product isn't working. 12 hours of your time is ridiculous (one hour is equally so) even if you're doing something wrong (and I'm not saying you are).

Even if you called the wrong number and spoke to 12 wrong people, at this point, get a refund and buy it again (perhaps direct from Adobe?) if you're still in the mood.

However, before doing so, I would take a moment to talk to BH first and let them know, politely, calmly, and quietly, about your situation and what your decision regarding it is, it might convince them to help you. At the very least they should make sure the product they sell (physical or otherwise) works. One can always hope (I am a closeted optimist after all) that common sense will prevail.

Make sure you get any documentation together (purchase receipt & screenshot of the error come to mind) and provide it when the credit card company asks. I've only done a few chargebacks in many years, but have always been satisfied.

Best of luck!
 
Agreed on the credit card. They have stood behind me always when I had a good case, maybe 2-3 times in 15 years. In my most recent case, I got a $4,000 refund from PayPal with their help. That was Chase, with my business credit card - I really appreciate that they stood behind me (long story.)

FWIW, I have a copy of CS6 Production Premium that I bought for my studio that I need to sell. Windows or Mac. I had 4, 2 of each, and I am keeping 2. I am off work on disability right now, closed my stuio.

They are retail versions, off teh shelf, registered to me. I would request a transfer through Adobe by teh official process. I need to get about $1,000 each, plus any PayPal expenses.

Just FWiW. PM if you have any interest.

Otherwise - good luck!

Cheers,
Michael
 
adobe customer support never fixed the problem. BHphotovideo.com said they would pay for the shipping back to them. They ruled my disc was defective. I will be getting a new copy this week.
 
brandondull said:
I bought Adobe CS6 Production Premium from bhphotovideo with next day shipping. Although I get this error when entering this serial number "unable to validate serial number cs6 production premium. contact support" I have been on the phone with support since I opened the box. 12 hours. I called BHphotovideo and they have not heard of this problem. I am stuck. I have tried to download the trail off adobe and use the disc. nothing is working. I am glad I spent 1840.00 for a headache. BHphotovideo will not take any returns on this product. Any idea?
Click to expand...

You have not mentioned what type of operating systems, Windows or Mac OS, or whether your OS is 64 bits or not. I believe Adobe has moved on to 64 bits as a requirement in either Windows or Mac OS. From the Adobe site, it would appear that Windows 7, service pack 1 and Mac OS X 10.6.8 or better is the minimum requirement. There's a few others about cards and memory...

If you are running a 'hackintosh' or something strange all bets are off...

Since you say you are having difficulties with the Trial version, are those difficulties 1) not fully downloaded. As I recall it was rather massive download. 2) Errors during install. 3) Once installed failed to start up?

A problem with anyone of these could be related to hardware, as in broken, or the 'wrong' hardware, and or version of OS.
 
I bought the program dude. I am a legit Mac user.. I am using the trial until BHphotovideo ships me back another set of discs.
 
brandondull said:
I bought the program dude. I am a legit Mac user.. I am using the trial until BHphotovideo ships me back another set of discs.
Click to expand...

So, you were successful in installing the trial.. from your post, it did not seem so. And it seems you have gotten some response from B&H, in that you are expecting disks.
 
BHphotovideo.com was so much more helpful then Adobe Customer Support. 12 hours with Adobe = Not Solved. 1 hour with BHphotoVideo = Problem Solved.
 
I use the Cloud Subscription and can say the licensing model in CS6 is so much simpler than anything I've used before. It just worked instantly, and at $29/mo it's a wonderful investment.
 
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