Hi All,
Let me start by saying that we have no relationship with SI or Cineform beyond buying their products. This is meant as information sharing about our experiences as they relate to things you don't learn by watching sample footage or reading specs ... customer service.
A few weeks back we bought a SI mini and have been testing various lenses getting to know the workflow, etc. Essentially we plan to use several minis on remote pan/tilt heads to record music performances that we'll assemble in post. We are very happy with the camera and images, but just as importanly we've been getting great customer service and honest communication.
In our increasingly IT based production world, this has become one of the most important considerations for us when selecting products. For instance, we have several AJA products and their customer service is great. We can't afford down time or technical issues to get in our way, so anytime we need a new capture card or converter, AJA is the first place we'll look.
So far our experience with SI and Cineform has been equally impressive - very responsive, honest and helpful. Most importantly, I feel that I'm getting information I can trust to make business decisions. If I'm going to use a SI product instead of time-proven formats like HDCam, I need to know that it will work as advertised and so far that is exactly what we've experienced.
I think we all probably have seen this in their participation in this forum and interest in all our input, in the fact that the Spoon folks took a huge leap of faith and seem very happy and the fact that the Cineform team pulled off a great looking 48-hour film submission using a $50 ebay lens. While the SI camera is still very new, it is delivering what we expect and makes us comfortable with our plan of using it in critical projects with tight deadlines.
While we can make no promises for what any one else will experience, we can comfortably say that if these two companies keep giving us great products, well priced and providing the kind of customer support we've experienced so far they can rely on us being their customers for along time.
Best,
Walter Rissmeyer
Blue Land Media
Let me start by saying that we have no relationship with SI or Cineform beyond buying their products. This is meant as information sharing about our experiences as they relate to things you don't learn by watching sample footage or reading specs ... customer service.
A few weeks back we bought a SI mini and have been testing various lenses getting to know the workflow, etc. Essentially we plan to use several minis on remote pan/tilt heads to record music performances that we'll assemble in post. We are very happy with the camera and images, but just as importanly we've been getting great customer service and honest communication.
In our increasingly IT based production world, this has become one of the most important considerations for us when selecting products. For instance, we have several AJA products and their customer service is great. We can't afford down time or technical issues to get in our way, so anytime we need a new capture card or converter, AJA is the first place we'll look.
So far our experience with SI and Cineform has been equally impressive - very responsive, honest and helpful. Most importantly, I feel that I'm getting information I can trust to make business decisions. If I'm going to use a SI product instead of time-proven formats like HDCam, I need to know that it will work as advertised and so far that is exactly what we've experienced.
I think we all probably have seen this in their participation in this forum and interest in all our input, in the fact that the Spoon folks took a huge leap of faith and seem very happy and the fact that the Cineform team pulled off a great looking 48-hour film submission using a $50 ebay lens. While the SI camera is still very new, it is delivering what we expect and makes us comfortable with our plan of using it in critical projects with tight deadlines.
While we can make no promises for what any one else will experience, we can comfortably say that if these two companies keep giving us great products, well priced and providing the kind of customer support we've experienced so far they can rely on us being their customers for along time.
Best,
Walter Rissmeyer
Blue Land Media