Glidecam X-10 Stabilizer System New or Used

[Pete26]

I need to figure out if I got a new or used Glidecam X-10 stabilizer system. I had paid for new product, but it seems I got used/substandard product from the seller. It came in a brown box with vest wrapped in a bubble wrap, arm and other accessories in separate bubble wraps and then everything put together in a generic brown box. The Glidecam logos are there on the vest and arm but shine of a new product is missing, In fact it seems like used. I had purchased Glidecam HD 4000 and forearm brace couple of weeks ago. Both came in separate boxes with Glidacam labels on the boxes and then both boxes bundled together in a generic brown box. That purchase was from another buyer. I purchased X-10 from a very reputed online seller but seems seller sold an used product. I am going to call the seller, but before that wanted to check with the other buyers what the new product's packing is like. So please share your experience if you had purchased this system.