FYI, if you're doing a major computer upgrade, PLEASE READ THIS...

Mike Harvey

Mike Harvey

Veteran
So I always understood that if you uninstall CS or reformat the hard drive, you need to deactivate CS first. Apparently, that also applies to upgrades to other parts of your computer, even if you do nothing to your hard drive or the program. Last week I replaced my 5 year old CPU/motherboard/RAM with a new i7 setup, and replaced my GTS250 video card with a GTX570 as well. But the hard drive, which is where the OS and all the other system stuff is, remained unchanged. Never the less, when I tried to open Premiere for the first time on Saturday, I received a message that this installation needed to be activated, but that I had already reached my maximum activations. Since this *was* one of those two activations, I had to spend 20 minutes with Adobe customer service (thank goodness they're available on weekends, even though it was another 5 min wait) in an online chat session, where they took care of the activations. The rep also explained that you need to deactivate before major system upgrades as well.

So there you go. If you do a major upgrade, be sure to deactivate before hand... or hope the queue to speak/chat to a customer service rep isn't too long :)
 
Ha! I had the exact same issue yesterday. And while I always caution people to not change hardware in the middle of a project, that's just what I did, and it almost bit me. But chat support with Adobe got it sorted out quickly, and I was back up and running.

I've also run into a couple of other issues, and the Adobe online forums are a great resource to get questions answered.
 
Had something similar happen once with Windows. Apparently, I had changed systems too often, and the serial no longer worked. I had to call Mircosoft and explain that I had just done another system upgrade, which was sufficiently different for Windows to believe it was actually a different computer.

They straightened it out and got me up and running, though.
 
Jim, Windows actually popped up a warning saying I needed to activate my copy of Win7 and Office right afterward. But that was pretty painless. It just asked if I wanted to do it online, I said yes, and it told me it was now activated.
 
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