MonsterTheory
New member
Just a warning to anyone who was thinking about ordering from EEFX.com
I placed an order on Oct 27th for a 10' x 12' green screen. The estimated manufacturing time was 6-10 business days. I received an auto confirmation via email when I placed the order. On November 9th, I sent an email to both their sales@eefx.com and orders@eefx.com addresses. After 2 days of not hearing from them. I called the number listed on their website, which went straight to voice mail. I left a message with all pertinent information including order number, the reason for the call, and my phone number - no response. I left another message 2 days after. Since then I've been trying to call pretty much once a day and I sent another email again on Nov 14th, AGAIN inquiring about the status of my order. Looks like they've completely turned off the ringer to their phones (sweet)
To date, I have not received a single response. I have not spoken to anybody at EEFX.
I understand they could be busy, but you know what? I'm pretty f'ing busy myself, and I always return customer phone calls within 24hrs. Not to mention I timed my purchase with manufacturing time in mind in order to meet production schedule needs on my projects.
Further, after doing some digging, I found out that while they make great green screens, they also **** up orders, and some customers have received damaged items after their wait (which again, was significantly longer than what was quoted), which of course was not dealt with appropriately due to the inability for customers to obtain timely communications from the company.
If I do not receive a response from them by Sunday, I'm cancelling my order through Paypal. They may make great green screens, but I don't have the time, or patience to deal with a company with **** customer service, especially when I'm paying a premium.
Thanks
I placed an order on Oct 27th for a 10' x 12' green screen. The estimated manufacturing time was 6-10 business days. I received an auto confirmation via email when I placed the order. On November 9th, I sent an email to both their sales@eefx.com and orders@eefx.com addresses. After 2 days of not hearing from them. I called the number listed on their website, which went straight to voice mail. I left a message with all pertinent information including order number, the reason for the call, and my phone number - no response. I left another message 2 days after. Since then I've been trying to call pretty much once a day and I sent another email again on Nov 14th, AGAIN inquiring about the status of my order. Looks like they've completely turned off the ringer to their phones (sweet)
To date, I have not received a single response. I have not spoken to anybody at EEFX.
I understand they could be busy, but you know what? I'm pretty f'ing busy myself, and I always return customer phone calls within 24hrs. Not to mention I timed my purchase with manufacturing time in mind in order to meet production schedule needs on my projects.
Further, after doing some digging, I found out that while they make great green screens, they also **** up orders, and some customers have received damaged items after their wait (which again, was significantly longer than what was quoted), which of course was not dealt with appropriately due to the inability for customers to obtain timely communications from the company.
If I do not receive a response from them by Sunday, I'm cancelling my order through Paypal. They may make great green screens, but I don't have the time, or patience to deal with a company with **** customer service, especially when I'm paying a premium.
Thanks