Edelkrone SliderPlus XL trade-in program

[truelife]

I was a bit peeved that Edelkrone came out with a new model of their SliderPlus system less than 5 months after releasing the first version. I wrote a note to Edelkrone and received this back:





Upgrade to SliderPLUS V2 Small and Medium: Free + Return Charges


SliderPLUS+ owners are responsible for the return charges to our return point below;


Yigit Sener (Please do not state as edelkrone or something else, please state only as Yigit Sener for the receiver)


Brezinova 451/21
Praha-8 Karlin 186 00
Prague / Czech Republic


Trade-in products are shipped within maximum 90 days. When we are ready for the shipment of your product, we will inform you via email.


Then you can return your sliderPLUS to our return point and provide us tracking ID.
When we receive the tracking ID, we will ship your new product.


Once shipped, you will be provided your tracking ID via email. It takes 2-3 days for DHL to deliver the product worldwide.



Seems like they're doing the right thing here- though the new version of the XL is still $100 cheaper- I guess you just chalk it up to progress. Looking forward to trying the new version- hopefully corrects some of the original's balance issues and locking.

 

[Admir]

Well all I can say is that the sh*t has hit the fan at Edelkrone. A lot of very unhappy sliderplus v1 customers are making themselves heard anywhere they post a video or information about the V2 slider. I can't blame them, we have had problems with the darn thing since day one, while they were claiming that it could be easily fixed with minor adjustments. Then all of a sudden they release a V2 where they have solved the issue that they were claiming could be easily fixed at home. That has pissed people of seriously.

I contacted them and told them that I feel fooled and that I dont want to pay anything to finally get a working slider. And guess what? I have a V2 slider on my way without any charges at all. So, even if they fail with their first slider, their customersupport is still top notch!