eBay scam, how to solve?

K

KrocanX

Well-known member
Hi,

I am eBay user since 2008 and I have bought many things there and I have never had bad experience. Until recently, I have bought lens (Canon 70-200 2.8 IS) from 100% seller with long history. Unfortunately lens came with broken IS. I don't know if this is fault of shipping or lens was shipped damaged. I took the lens to the official Canon service center and they said lens can be repaired for 120 pounds. (Seller is from UK and I am from Czech Republic). So I contacted seller with offer that I am willing to split the cost of repair since no one can say when damage happened. Seller replied that I am liar and he will not pay anything.

I tried to act fair, so I am little bit upset now. I would like to return lens and get money back. What is the best way to deal with this? Contact eBay or PayPal?

Thanks
 
Did you provide written evidence to seller? There's typically shipping insurance for high dollar items. Did you contact the shipping service immediately? Did you immediately notify seller IS was broken after receiving the item?

You should not have to split the cost to repair, either shipping insurance should cover, seller should cover, else return it via eBay protocol. If you waited more than a day before contacting seller / shipper that could make it more challenging to not have to pay for the full repair yourself, and thus a lesson: immediately contact shipper if a shipped item is broken, as well as the seller, within minutes of finding a problem with a shipped item.
 
Yes, Paypal offers pretty great protections. Initiate a return ASAP. I've always come out on top anytime I had issues with lenses bought on eBay.
 
Hopefully all your communication with the seller is via the eBay messaging, yes as advised in the posts above return the item ASAP. Use the eBay procedure and include the Canon report.
 
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