Cavision Why Me?????????

Noel Evans

Noel Evans

Mod V3 New and Improved
Staff member
Ok so matte box arrived today. still waiting for two more things I ordered but they are on their way.

Anyway: Problem one: I ordered the bellows 4x4 mattebox as it fits on: dvx, hvx, jvchd100 and with step ups gives plenty of room for the letus flip. Plus i love the look of the bellows. With this matte box you can also position the box right at the end of the rods and then extend the bellows along two smaller rods that sit under it. Problem is the two smaller rods I recieved are different sizes, probably about 1 mm off. What does this mean? Well it means that when I tighten them up one is always loose and slides freely so it just falls out, thus the entire unit us unusable. CMON CAVISION PLEASE COME THROUGH ON MY EMAIL ABOUT THIS.. SERIOUSLY PLEASE PRAY FOR ME EVERYONE.

Problem 2 is less significant and can be fixed by me. The unit needs an allen key for adjustment, but does not come with it.

Problem 3. The base which attaches to the cam has a screw that is too shallow for the DVX and HVX. It has two rubber strips that run parallel either side. When I remove the strips it attaches, but then without the rubber it has the opportunity to slip.


Help me obi one ... your my only hope.
 
Cant believe this but I have an in addition: In addition the small bellows rods extend way to far out in front. If I pull them back they block the rotating filter stage. The upside is, I can probably cut one in half and use the two halfs to make this work from tomorrow.
 
Man I feel bad for you. Hope they make it right. I know about them not returning emails etc. I was looking into getting one of their matte boxes but they never returned my request for a price list. Guess they have too much money to respond to us little guys.
 
Wow, that really sucks, ncje, don't know what to tell you, I've always had a great experience with Cavision. I'm sure you've probably done this already, but have you tried calling them directly? What did they say when and if you called them? They have always been very helpful when I have talked to them. Which rod support system did you get? I haven't had a problem with the screw being too small in mine, I wonder if it is the same one?

Good luck man, I feel for you.
 
Cryogenic Filmworks said:
Man I feel bad for you. Hope they make it right. I know about them not returning emails etc. I was looking into getting one of their matte boxes but they never returned my request for a price list. Guess they have too much money to respond to us little guys.
Click to expand...

Actually whilst I have been complaining - Bernie over at Cavision returns pretty much all my emails within a day and has helped me as much as he possibly can so I cant complain there.

scharky it turned up last night. So Ill give bernie time to respond via email per above.

EDIT

Woops there you go I emailed Bernie before bed last night. Just woke up and have an email. New screw and bellows rods are on their way.
 
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