Brilliant Letus customer service!

R

ROne

Well-known member
So everyone's worst nightmare ... the camera went over with the Letus and a prime on. Smack.

In some ways - mixed blessings, because the prime and the adapter took the blow from the Camera (HPX171 survived unscathed.)

The Extreme was smashed internally, being in the UK we realised we'd got to send it back to the States.

Anyway, Letus looked at it and offered us a choice of new prism $500 or 2nd quality prism $250 (with only cosmetic casing blemishes).

We went for the 2nd hoping it wouldn't be a bad move but Letus assured us it was fine. They repaired, serviced, cleaned and shipped back to us with no extra charge! What! And we got it within two days from dispatch back to the UK.

Amazing. Much better than we could've hoped for. They didn't have to do any of the aforementioned things for free, least of all shipping.

Appreciated so much, in the UK we get crap C.S generally and you US guys are spoiled!
 
I also got mine back within a few days. My only regret is that nobody picks up the phone. You just have to send it in and pray.
 
Doesn't good service just make a company great? I like hearing these stories because honestly there are too many sharks out there running companies to make a pretty penny.
 
I've had a fair amount of CS dealings with Letus as well (no product issues though), mainly with Aaron, and it's been excellent. Email response time has been quick as well.
 
That's only if you buy it form them directly, not places like B N H Photo. Last time we'll do something like that. B N H Photo has really started to suck the last few years, really can't stand the rude people that work there and the worst customer service too. They might sell over 200,000 products, but service is king.

Anyway Yes I've heard great things about Letus, but they haven't returned any of our emails regrading a ground glass issue.
 
I'm also waiting to hear back about a replacement motor or how much a repair will cost.
 
My service experiences with Letus Corp. have been amazing. I just send in one of my Ultimates without contacting anybody, and it just comes back fixed or cleaned in a few days the same mode I shipped it, typically FedEx 2-Day Air. So fast and painless. I wish every manufacturer would be so easy.
 
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