B&H Photo/Video.. first order experiences 50/5

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Zoomforce

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Hey.. I know it sounds odd but on Monday was my first order from B&H. I ordered a couple lights, and was pretty happy that they got here overnight, a bonus.

Bad thing though, is that one of the bulbs was broken, which sucks because they arn't that easy to find around here. Anyways, dont know who to blaim UPS or BH, but I emailed them Wed and still have no reply. Not good.

Dont know if I will order from them again, but the speed was great, and hard to beat thier instock selection.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

I've made dozens of purchases through them -- including a light set. Went off without a hitch, all of them. (I've got a batch of printable DVDs coming on Monday.) Great prices. Sounds like you had that "one" transaction.

Sorry, though. Always sucks to have a screwed up order.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

Hey im not really complaining.. I think it was probally a mad UPS guy kicking things around.. I was happy with the speed of shipment, just unhappy that its taken more then 72 hours to respond to my email..
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

I've ordered a lot of stuff from them over the years and had good success. Speaking of lights, I ordered an Arri Softbank kit from them. When it arrived, one of the barn doors was slightly damaged (but certainly useable) because of the way it had been packed in the case. I called B&H customer service (on a Sunday even), explained the problem, and a few days later a new barn door unit arrived at my door. Call em!
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

UPS. Could be. I ordered some wine from the Columbia valley; didn't make it. I finally found out that the packaging had been "damaged" and the "contents discarded."

Yeeaaaaah. "Discarded" through a human filter, no doubt . . .

But they did reimburse me, so I guess it was all good.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

yeah they are a joke... thats why they are called OUPS.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

I've ordered from B&H Photo several times now, and I've only gotten an email response from them twice. I don't think it is the best way to contact them.

The phone would be best. Other than the occasional curt response - they always sound hurried or too busy for genial speech - I've had a very good experience with their RMA department. Simply let them know that one of the bulbs is broken and that you'd like a return. They'll either ship out another or credit your card in very short time.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

I ordered a light kit from them years ago, and a bulb was broken. Called 'em, explained, and a replacement was on its way immediately.

B&H is awesome.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

yeah... selling these batteries I found out that fedex is really the only half ass courier out there... UPS is a joke, but they are a lot cheaper than Fedex.

I guess I will just hafta call them monday... although I still expect that if you are gonna sell online you should at least respond to emails.
 
Re: B&H Photo/Video.. first order experiences

Re: B&H Photo/Video.. first order experiences

Ahhhh . . . a box with "B.H." stamped on the side arrived today . . . that's never bad.
 
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