Anyone home at Red Rock Micro?

E

epeace

Member
I have been trying repeatedly to get answers to some of my questions before buying from RR but despite my efforts I cant seem to get a response out of them. No response to emails or my request to register on their forums.

Is this common with people who have dealt with RR before? I hate to think that this is representative of the kind of support that they provide their customers.
 
For intimate customer service, you might want to consider a product from cinevate. Dennis has answered every question I ever asked, he hosts his own forum at the site, and even was cool enough to add a stepdown ring to my pending order when i told him I was getting an HVX
 
I got an email from Brian at Red rock last week and I know he was away, so maybe thas causing the backlog.
 
ok i guess ill just give it more time then. in the meanwhile ill get ahold of Dennis over at Cinevate and talk to him about the Brevis.

thank you for your feedback
 
Just out of curiosity. . . Im giving it another try sending an email to Red Rock but before I do I just want to confirm that I'm using the same email address that all of you are using and getting the good service . . . sales@redrockmicro.com?

Thanks!
 
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Yah I actually did that over a month ago and have been waiting for my account to be activated by the admin. I signed up again tonight . . i guess my previous reg timed out . . . . .
 
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