Anyone ever have troubles getting there orders from letus direct?

CookFX Productions

CookFX Productions

Well-known member
It's been over 26 days from my order date and I got a wrong tracking number today for a package that had allready been delivered. Has anyone thats bought from letusdirect run into this problem? Feeling like im getting the run around a little.
 
Clearly says that ther'es a few weeks wait. :D Everyone and their mother wants a Letus Adapter.
 
I have been asking about their add-on for months and still not even a single response to my request. I have tried email them, PM Aaron in here, and post in a couple of threads in here and still not a response. I got a PM from Hien to use their "info" email address, but still even that email has generated not even a response from that email I sent. I'm not sure to make of it. I have yet to call them directly. My next step is to call them directly on the phone; however, I just noticed on their website that they're taking only voice messages. There is no live person answering the phone on the other end.

" Please note: we are currently only taking voice messages on our phone system at this time."

I felt kinda bad that I spent over $1,200 and all I got for support is email and knowledge base.

And just for comparison with Brevis support. Here's what they said on their web site.

" Please note that contact by phone, will get you a response much faster than email or pmail."

However, I noticed they're in Canada and I'm not sure if that's a toll free number or not.

So if you are like me who is not an expert in 35mm adapter and needs support, a company's support is another consideration besides good pictures and good products.
 
Really? I'm very surprised. I lost a part for my Letus rod system last week. Called Letus about the replacement part and got Hien on the phone right away, literally within a few rings. I've only called Letus twice and there was a person on the other end every time.
 
That is a good news. I may have to call them then. It makes me feel much better now. What I quoted above is just from their website. I have not tried calling them myself yet.
 
I'm at about the three week mark. I'm desperately hoping I receive mine before the 25th of this month. Fingers crossed.
 
Contacting Letus

Contacting Letus

It's pretty simple...if you want to contact Letus, open a ticket with them and they'll respond within a day (excluding weekends/holidays).

Ture, their website does say that it takes about 3-4 weeks to ship and right now, It's actually about 35 days if you're getting the bundle with Letus Extreme. My suggeston: don't schedule a shoot and plan on using gear until your gear is in hand and fully tested! :thumbsup:
 
Huy Vu said:
Really? I'm very surprised. I lost a part for my Letus rod system last week. Called Letus about the replacement part and got Hien on the phone right away, literally within a few rings. I've only called Letus twice and there was a person on the other end every time.
Click to expand...

I called them twice on two separate phone numbers (866-620-3566 and 877-775-3887) and still no return calls. Aaron finally saw this thread and PM me. I did get in contact via email and PM with Aaron and got the issue underway. Again, it's not as always prompt as some people have experienced.

How long does it takes to get the optimization kit? Does anyone know? I'm not talking about what Letusdirect stated on their site. I'm talking about the real actual time...from the order date to the delivery date.
 
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