Anyone buy from EVS?

Paul Hudson

Paul Hudson

Vacuum Tube Member
I made my first purchase from them last week...and my last. Customer service is TERRIBLE. They do not return phone calls about problem equipment. It is B&H only from here forward.

UPDATE:

I spoke with Todd at EVS today he was very helpful. I believe they have now handled this properly.

THANKS TODD!
 
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I rented a teleprompter from them once, and I found them to be quite helpful.

I have never purchased from them, or dealt with them anytime beside that one instance though.

I think they are a pretty small company.
 
Hey Paul,
I'm really sorry to hear about that. I work there part time and was really shocked to hear this actually. I know the full time guys have been crazy busy there since we've moved into the new building, but that is obviously no excuse. What exactly was the problem with the gear? I'd personally like to make this right, please let me know if there is anything I can do for you and feel free to shoot me an email if there is; loren@evsonline.com.

Loren Simons
 
I bought a 7 inch Ikan monitor that would not power on. I know this is no fault of EVS. However, trying to get them to return my calls to rectify the problem has proven impossible.

They now have the faulty monitor and my money and will not return calls. I will be forced to turn to my credit card company and file a report to get my $ back.

If I operated my business this way I would expect to be overrun by the competition.
 
Paul,
I will look into this when I get in today with accounting. Can I please have your full name or your company that the account with us is under? Please feel free to shoot it to me in a pm. Again, I'm sorry its gotten to this point and this is far from how we usually dol business
 
I got a replacement monitor from EVS yesterday. It works perfectly.

Todd really stepped up to the plate and handled this situation quickly and professionally.

It is now apparent the guys at EVS are pros I just had salesperson that didn't give my problems a second thought. I do believe this to be a rare event and the top management WILL take care of their customers.

THANKS TODD!
 
Paul, may I suggest you edit your original post to reflect your recent experience. Otherwise somebody would not read the whole thread and will get a really bad impression of the store.
 
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