New MxM card for Ex1/EX3

M

mico

Veteran
Read about this on the other site before it got pulled for some strange reason. Well maybe not so strange from the pulled things here and everywhere else. Seems the developers of the MxR card have gone their separate ways and I'm not sure what it means to MxR but now there is MxM and its slightly cheaper. Apparently same maker and 'most' of the same people.

It also seems like they're coming out with a usb to expresscard adapter for those without expresscard slot in March.

I do not work for or know the people involved.


http://mxmexpress.com/?page_id=277
 
I ordered 4 from MxR a couple of days ago and tracking says they are on the way.

I would email MxM and see if they've taken over MxR. Maybe your info got lost in the shuffle.
 
Hi Serge,

Your email has been replied to. I hope this clarifies and sheds some light on this matter. Yes, the informal partnership has split and yes we have a new website up this week as it happened suddenly earlier this week. I'm happy to answer any public or private queries regarding this matter. Yes my posting on the other forum was removed and unfortunately I can't do much about that and I hope this won't occur on this forum.

Marek
MXM Express
info@mxmexpress.com
 
I guess CH wants his moneyyyy anyway he can get it.

Marek. I ordered from MxR just a couple of days ago and want to know if I have any problems with the cards do I contact you or MxR?
 
Marek Bilski said:
unfortunately I can't do much about that
Click to expand...

Hi Marek,
actually my order has been placed a bit earlier than one month ago, that was Jan 6, which is likely 54 days ago.

I thought at that date you and Ross were actual partners and you should kept profit from this transaction, so you're also responsible for non-completing this order.

Please let's resolve this matter.
 
Hi Mico,

We did the last shipment of MxR cards on Friday 20 Feb and we haven't shipped anything since then. We are going to start to ship cards beginning tomorrow which are our remaining stock supplies of MxR cards which we only received on Friday 27 Feb from our manufacturer, which is the last batch of the agreed amount between Ross and myself. After that we will be shipping MxM cards. So if you placed an order this week, unfortunately you have to deal with Ross's website and shipment. As well, for the past 4 weeks we have been cut off from receiving enquiries as all the enquiries where going through his mail server and not forwarded on to us. I hope this makes sense and lets hope everything settles down soon.

Kind regards,
Marek
MxM Express
info@mxmexpress.com
www.mxmexpress.com
 
Hi,

We are happy to make any refunds. Unfortunately, we aren't in a position at this stage to do refunds as we don't have access anymore to Ross's paypal account which we had on previous occasions. We suggest your first port of call would be to try get a full refund from him as we presume the order after such a long time would have been returned to his address. Since I have had no communication from Ross for quite some time now, I'm not sure how to resolve refunds or lost orders at this stage. We hope that Ross and I can resolve this issue at some stage in the future. Let's keep open communication about this and let us know how you go.

Kind regards,
Marek,
MxM Express
info@mxmexpress.com
www.mxmexpress.com
 
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According to CH at the other site Ross is still selling the cards and has asked Ross to explain himself. Ross has to take some of the responsibility on orders placed through MxR and I would agree.
But Ross isn't replying to emails apparently.

How about it Ross step up and explain yourself to your customers.

212film I would do like Marrek said and tell paypal to get your money back.
 
How about I send you 2 cards tomorrow from my own supply due to such time delays and inconvenience that you've been thru. I'll use registered air mail which is a bit cheaper and takes longer but I think this is a fair compromise. At this stage, I think this is the best I can do.
Please send me your complete full address with a phone number.
Best regards,
Marek
 
Marek, I got a PayPal notice as well as a note that my two adapter were being shipped on 2/19 (Transaction #49S96139W54425145). Will I be getting the original cards or the new version....and do you think I'll have any problems getting the order.
dave
 
Hi Dave,

No, your order has been shipped on 19 Feb and you are still getting MxR cards not MxM. MxM won't be shipped until around 10 March and that's when we are getting a new shipment from the manufacturer. Please, there is no difference between MxR and MxM except for labelling and packaging as we still are going through the same procedure of testing by hand each card. So until then we are shipping MxR cards fully tested with our MxM warranty which is located on our website and the packaging will reflect that as well.

Marek
info@mxmexpress.com
www.mxmexpress.com
 
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212film said:
haven't received MxR for 1 month and have no response on emails

hope they will resolve
Click to expand...


Hi 212film,

My name is Ross Herewini from E-Films.

I'm sorry to hear that you have not received your cards yet, 54 days is a long time to be waiting. I can't understand why you have not been supplied. I will have to take it up with the people that were looking after the distribution. The service guarantee was 3-10 working days worldwide using the slowest method.

In the meantime, please email me and I will personally look after the dispatch for you.

Once again I'm very concerned to hear that you didn't receive your cards. if anyone else is in this situation, please let me know so we can work to clean up this situation.

We're holding plenty of stock, with a large shipment arriving THIS WEEK.

Ross Herewini
www.e-films.com.au
 
mico said:
According to CH at the other site Ross is still selling the cards and has asked Ross to explain himself. Ross has to take some of the responsibility on orders placed through MxR and I would agree.
But Ross isn't replying to emails apparently.

How about it Ross step up and explain yourself to your customers.

212film I would do like Marrek said and tell paypal to get your money back.
Click to expand...
Hi mico,

I'm sorry if I haven't got back to you, we are trying to get to every email. we haven't slipped away into the night, quite the opposite. We're trying our best to work through issues that were left undone, and now are being tidied up.

If you have any specific issues relating to orders, I would be happy to answer you here or in email.

I'm sorry I don't recognise your name from your user name, but if you want to email me, I'd be happy to let you know the status of your order.
 
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