HPX500 5600K Warranty Service

Jan_Crittenden

Jan_Crittenden

Veteran
Hi All,


I know that it has been a concern to those of you that use 5600K Preset and when it is selected it seems to find color temperature balance giving the images a slight greenish cast. If you would like to, camera's settings of 5600K Preset can be changed by our Panasonic Broadcast Engineering in Secaucus, NJ free of charge under standard warranty. All cameras registered into PASS for Panasonic extended warranty will be done under warranty as well.
Please send your request to pbtscservice@us.panasonic.com indicating your contact information and full serial number of your camera. You will be contacted to schedule service. It usually takes 1-2 working days to complete service, excluding time of shipping. All camera get ship similar method as they are ship in, i.e.: ship in Overnight, ships out Overnight, ship in UPS Ground gets shipped out UPS Ground. You pay for shipping in, Panasonic pays for shipping back.
This service is provided for AGHPX500P cameras sold by Panasonic Broadcast & Television Systems Company (USA) only.
For units sold in other countries please contact Panasonic office in the country of the origin.

P.S.
Panasonic Broadcast is now offering an industry first, total five-year limited warranty repair program on all full-sized P2 HD camcorders and select P2 HD field decks, all at no cost to our customers. Please visit our PASS registration website http://panasonic.biz/sav/pass_e , register your product, and protect your investment in Panasonic P2 HD gear with free of charge extended warranty.
To qualify you must register within 30 days from the date of purchase!
More info at ftp://ftp.panasonic.com/pub/Panasonic/Drivers/PBTS/manuals/WT_PBTS_P2HD.pdf "


Hope this helps,

Jan
 
Jan -

I am looking at buying an HPX in the next few weeks. Will new units have the fix or will they have to be sent in as well?

Thanks,

Mark
 
I just got mine delivered last night and to my eye I think it has a green cast. Paid for it two days ago.

So, when things are slow, it's going in.

Awesome camera tho.
 
Hi dotconn,

Can you PM me with your serial number?

Trying to nail down the start date of the production and to see if yours was an April production.

Thanks,

Jan
 
dolph2000 said:
I live in the caribean, no warranty right? Only US?
Click to expand...


Your camera is covered by a warranty, it is in the country of origin for your camera. If you registered your camera for the 4 year extended warranty in that return email it would have told you where your warranty was located. This is a warranty repair and will be handled as such.

Hope this helps,

Jan
 
This is not a joke, just contact Panasonic in Germany, It is a software fix but it can not be addressed by a simple download.

Best,

jan
 
Thank you Jan. I didnt know that! I wait the whole time that an update is published. Today, I wrote an email to PAN-D and wait now.
 
Gotta love the magic wand service that Germany has. Wish they'd send one over here. Wonder what the difference is?
 
davhud said:
Gotta love the magic wand service that Germany has. Wish they'd send one over here. Wonder what the difference is?
Click to expand...

It basically is the same here once it is on the bench. Additionally the number of cameras here versus the number of cameras there is about 15 to 1. We a heavily populated with HPX500s here compared to the rest of the world. Volume alone is what takes the time to get it on the bench.

Best,

Jan
 
Jan_Crittenden said:
Hi dotconn,

Can you PM me with your serial number?

Trying to nail down the start date of the production and to see if yours was an April production.

Thanks,

Jan
Click to expand...

I'm seriously considering purchasing an HPX500 in the next few weeks. How can I be sure the camera I purchase will not have this problem and have to go back? Can you tell me where the serial numbers begin for the cameras that have the problem fixed? Thanks . . .
 
Hi,

The deal is that some of the dealers have sent their inventory in as a proactive move, so the serial number is not necesarily the best cluse. I would ask the dealer about it. But I do believe it is the May production but the factory has not answered the question so I am not totally certain.

When the finally answer I will post it here.

Thanks,

Jan
 
Hi Jan,
we just got the HPX500 from Abel Cine Tech...it just came in today from Panasonic, there shouldn't be a need to get it updated, right?
 
How much should we insure these cameras for when we ship them? UPS just quoted
me about 200 dollars to ship it to you from Atlanta with 10,000 insurance. That seems a bit high to me.

They say that anything over 5000 in value has to go by air. Even 5000 value is about 100 dollars.

Maybe we should just hand it back to the dealer and let them eat the cost. Sounds fair to me.
 
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