Are Zacuto prices high?

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Nomadic -

You raise a great point. Zacuto's prices are crazy high. I've done lots of manufacturing in the US and despite the fact that the products are well-made there is no doubt that they're making unusually wide margins.

Hiding behind false patriotism (We do it because we don't want to exploit the workers of third world countries) is a rather thin argument. Manufacturing abroad isn't exploitation of third world workers unless one builds or uses a factory that exploits third world workers...which can be done here as well. Lots of illegal immigrants work in factories in the US for less than minimum wage.

What matters is the concept known as Purchase Power Parity. If I pay someone 10 dollars an hour in the US what can they buy with that 10 dollars? They can go to a matinee movie and get soft drink. They could get a meal at a fast good restaurant. At 40 hours a week they can pay rent on a low end apartment, pay for insurance...you get the idea.

So, if you hire a labor force in a third world nation the question to ask is "Does my third world work force have Purchase Power Parity?" In Mexico, at about 3 dollars an hour the answer is yes. In India it might be 2. In China it's somewhere between 2 and 3 dollars to achieve Purchase Power Parity.

And our economy is transitioning from a manufacturing economy to an information & service based economy. So, bragging about "buying American" strikes me as a 1970's argument. It's outdated and jingoistic.

The better argument is that Zacuto caters to motion picture professionals. And our industry is relatively small compared to other industries. Therefore, Zacuto can't achieve the scales of economy that a consumer electronics company making toasters can. Everyone needs a toaster. Only a small percentage need a rail system for their HD camera.

This is a law of economics...if a group of consumers is comparitively small then products made for those consumers will need to be more expensive. The only way around it is to make crap. Which Zacuto doesn't do. The stuff they make is damn good. Like Apple, it works the way it is supposed to...and that's really unusual in this world.

Is it worth the price they charge? I don't think so. I go by their site every 2-3 months and choke on their prices. Having done manufacturing in the US, Mexico, India and China I have a rough idea on what it costs for a company to do the work they do. To me, it appears they're making 50% margins. And if we the consumers want to fork over our money so they can have such wide margins (and 50% is a vast margin. The iPhone's original price gave Apple about 50% margins and the stockholders were thrilled. After the price slash the margins are now about 30%, which is reasonable, lucky for Apple and still unusually wide compared to many competing products).

Does Zacuto have the right to make fat margins? Sure they do! They can charge whatever they want! If they're the only company in the world making quality gear they can charge anything they want to charge.

However, they're not the only game in town, people. Red Rock's rail system is fantastic. They keep adding products that are amazing. And even though I sold my RRmicro for a Letus Extreme I continue to be impressed with the quality of their products. I use their FF and rails.

I think if you want to buy Zacuto products and you have the money then you should. The quality is stunning. However, I don't believe in their Lifetime Guarantee. I don't believe "buying American" means "buying items 100% more expensive than the competition" and I don't believe that Zacuto is barely getting by with razor-thin margins.

Buy the products you want. Just don't buy the propaganda.
 
I have to wonder why this thread isn't closed.

The original post is an advertisement, isn't it?

Shouldn't it be in the marketplace?

Can you see every manufacturer posting something similar?
 
I have to wonder why this thread isn't closed.

The original post is an advertisement, isn't it?

Shouldn't it be in the marketplace?

Can you see every manufacturer posting something similar?

You are right, it is a naked advertisement. However, Zacuto is currently a sponsor of the site and there is a certain amount of limited advertising that is allowed as long as they are paying sponsors.

I think the bigger issue is that it is a bit tacky and wasn't well thought out. Who comes to a forum to plea for us to forgive them for high prices? That wasn't well thought out at all.
 
Prodigi, I publicly apologize for any dispute or disagreement that has occurred between us. I am also sorry for your negative experience. However, many users here on DVX can attest to Zacuto's quality equipment. I only hope that you will take Steve up on his offer and give them a second change.
 
Its tacky to ask for feedback about your pricing? Products and services are worth what people are willing to pay. Period. There's been alot of remarks about people not willing to pay that much and Steve asked for some insight into this. Providing this insight could lead to lesser prices. Steve's actually trying to work with the community on this. I'm all for it. If you want to just dog on him for one bad experience repeatedly, thats fantastic, but rather immature.

And accusing him of advertising? You want to go after vidled and coollights every time they talk about their own product? They are paying sponsors! Come on! They pay to be able to post here and ask these types of questions! Why can't we all just get along?

Don't like his products/prices/service/attitude/etc? Dont buy from him. Steve's been fantastic in my recent transaction and makes me want to do more business with him.
 
Earlier I complemented Zacuto's outstanding quality. I stand firmly behind that. I believe there is none better for the price, period! I did comment on a order problem I had. I would like it to be known that out of the public eye a rep from Zacuto contacted me, apologized for the inconvenience, and even offered to help in the future.

Now, this was not done to grandstand for this thread or forum. It was done as genuine customer service. I applaud Zacuto and their staff.

Like I said, you get what you pay for.
 
Its tacky to ask for feedback about your pricing? Products and services are worth what people are willing to pay. Period. There's been alot of remarks about people not willing to pay that much and Steve asked for some insight into this.

Don't like his products/prices/service/attitude/etc? Dont buy from him. Steve's been fantastic in my recent transaction and makes me want to do more business with him.

I suggest rereading his first post. There isn't a single question mark in it. He asked no statements...it's a press release. And, as I said earlier, he's allowed to make press releases.

If he was asking for advice or opinions I'd be all for that. I wish your interpretation were true. What I see is a press release pretending to be a thread. And yes, that's tacky.

But, I expect that from Zacuto. Your experience has been different and I respect that. I hope you'll respect mine...Steve was brutally hostile to my investor. And his apology was a classic non-apology apology. "We didn't do anything wrong, if we did we didn't mean to and for that I'm sorry."

I prefer "We screwed up. I'm sorry. Let's start over."

And per your advice, I'll continue to be a customer of other companies because of my experiences with Zacuto. The rest of you can do whatever you want...more power to ya!
 
Let's not make this personal folks. Everyone is intelligent enough to make up their own mind, and everyone is welcome to voice their opinions... Golden rule though: Do it appropriately.

Thanks.
Later,
Jason
 
Well crap you know I re-read his post. My foot tastes funny in my mouth like that. I really shouldnt put it there :) I honestly didnt read it with that perspective or apparently very thoroughly. Thats a press release if I ever seen one. Which as we agree he's allowed to do. Tacky is a matter of opinion and you are more than welcome to have yours, I dont necessarily disagree with that. I really thought it had more question posing going on. Apparently that was all in my head... Its very muddled in there sometimes. Much more of a defensive of high prices thread than I remembered. My apologies to you and anyone else I may have confused. Why isnt there a smily with a foot in his mouth??

I suggest rereading his first post. There isn't a single question mark in it. He asked no statements...it's a press release. And, as I said earlier, he's allowed to make press releases.

If he was asking for advice or opinions I'd be all for that. I wish your interpretation were true. What I see is a press release pretending to be a thread. And yes, that's tacky.

But, I expect that from Zacuto. Your experience has been different and I respect that. I hope you'll respect mine...Steve was brutally hostile to my investor. And his apology was a classic non-apology apology. "We didn't do anything wrong, if we did we didn't mean to and for that I'm sorry."

I prefer "We screwed up. I'm sorry. Let's start over."

And per your advice, I'll continue to be a customer of other companies because of my experiences with Zacuto. The rest of you can do whatever you want...more power to ya!
 
You get what you pay for, and you pay for the zacuto stuff and you get the incredible build quality and design.
 
Because I'd have to use it all the time!
Ha yeah I guess I would too! Yeah and thanks for making me have to go look up jingoistic. I havent learned a new word in a while!

Just for the record - I like Zacuto and I like their products :) I think their prices are high but appropriately high. I'm looking forward to my shiny red and silver stuff coming in the mail. Will be buying more in the future.
 
Its tacky to ask for feedback about your pricing? Products and services are worth what people are willing to pay. Period. There's been alot of remarks about people not willing to pay that much and Steve asked for some insight into this. Providing this insight could lead to lesser prices.

Reminds me of that great line in "Man For All Seasons."

"You don't need a Pope to tell you you are a sinner."
 
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I also think their priceing is appropriate or can anybody tell me where I can get a baseplate with the same features and build quality as the Zacuto for less money? (I bought their baseplate and couldn't be happier...)
 
Zacuto Products look amazing, but They are out of my price range right now. The Bentley GT looks amazing, but it's out of my price range right now. I would love to have both, hell, I would love to have my Zacuto rig in the trunk of my bentley. (I did Buy my LEX through Zacuto and They are on point with the customer service) Louis Vuitton does not have justify the cost of their purses,(I bought my wife 2 of these over 8 years ago and she still carries them) so Zacuto does not have the to justify the cost of their products. They have a high quality product and demand a high price.
 
Prodigi,

For anyone who is looking to finance gear that might not fall under business banking or someone like Panasonic's options, I enthusiastically endorse DirectCapital.

They are a less-than-typical lease finance company who have consistently gone out of their way over the years to accommodate us and build our business.

When we started with them, calling us an upstart would be an extreme understatement. With very little corporate history, we called them when we were purchasing our first cameras and accessories for a documentary project - one that had little if any chance of realizing any ROI.

Now, if we need an asset, it is literally a phone call away. Finance options range from one year forward and the rates are much closer to prime than 11%.

At any rate, this is a sidebar to the Zacuto conversation, but it merits saying that there are many other options out there for financing your kit. In fact, Zacuto might do well to consider dropping their internal financing options and farm it out to someone like DirectCapital.

Doing so would help improve the customer interface and experience and allow them to focus their fixed overhead costs on R&D and manufacturing. Let a third-party worry about risk - you guys concentrate on your business of making excellent and innovative products.

As far as I know, I realize no incentive or return for recommending DirectCapital, but, in fair disclosure, I'll take whatever they'll give me! Ask for Eric Meffert and tell him that Erik sent you.

e
 
Sometimes you get what you pay for, sometimes stuff is overpriced, sometimes it's a bargain. Just because Zacuto is great and Zacuto is expensive it doesn't automatically mean you're "getting what you pay for".

Porsches are great, and they're expensive, but on the factory options list for the Boxster you can spend almost $6000 to swap out a handful of interior trim bits for alternative ones that are identical except they're...*painted black*. If that's "getting what you pay for" I'm living in a parallel universe.

$144 for a Z-Mount.? Hmm.

My $.02 (which in Zacuto-money is $20...).
 
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