JVC Repair Service Nightmare Cont.

T

TimG

New member
I don't know if this kind of post is considered vindictive or what but I feel that people out there should know about the utter failure of JVC to support their products. It's crazy. I've never dealt with such incompetence with such high dollar products. As you may remember, I posted about a month ago about my JVC DT-V1900CG, a 19" HD CRT Monitor, that had failed. When I tried to get it repaired, JVC put every phone tree and customer service obstacle in my way to prevent me from actually talking to someone in their repair facility and when I finally did talk to someone and got it to them they spent over a month getting it repaired. Here's the original post:

http://www.dvxuser.com/V6/showthread.php?t=113911&highlight=Nightmare


Well guys,

It's been two months now since the monitor went down, I finally got it back from JVC. When I received it (I personally picked it up in California, I was on a job in LA) the tech said; 'your tube is getting kind of old. It might fail soon and it's not as sharp as some of our LCDs. We don't have any replacements tubes so once it goes . . . .' Well I just had been charged $585 for the repair so this little piece of information was a bit disconcerting so I asked the guy; 'Is it usable? Does it display accurate color, hue, contrast and brightness?' 'Oh yeah. That's all fine. It's just not too sharp.'; he says.

I travel back to Salt Lake, hook it up to an SDI source out of my Blackmagic Decklink HD Extreme card and low and behold the image looks like utter crap. Think bad VHS. There are no true Blacks just dark slate greys. The whites blow out, smearing into the rest of the video if you try to raise the brightness or contrast knobs close to detent (half-way) so the overall value of everything is a low-contrast, under-exposed image. Certainly not HD Broadcast quality as the monitor supposed to display. I have a Sony 10" HD CRT field monitor and I looped through that to see the difference and the comparison made it obvious that the 19" JVC has at best not been adjusted properly and at worst, serious issues. . .

So there we go guys! After over two months since the monitor went down it still doesn't work. I'm out another $585 and I have to edit with a little 10" HD monitor. I have the JVC monitor with a local tech to see what he can do . . .

Thanks JVC.

Tim Gibbons
 
They should have just told you the monitor was beyond repair instead of dumping it on you with a bunch of excuses. I'd tell them you either want it properly fixed and calibrated or to drop the repair charge. If they can't fix it, they might be entitled to a diagnostic charge, but not $585. If they don't cooperate, you could consider disputing the charge with your credit card.
 
My cam was out of warranty Luis, not by much when I started the whole service nightmare. By the time I sent it in the second time, it was almost another 8 weeks I think.
 
Luis Caffesse said:
Hahahaha
Funny that I was thinking of you...in answering your question.

(laughter not directed at your cam repair)
Click to expand...
Hey- laugh if you want. At least I was one of the lucky few in the end. I really feel bad for this poor guy, as well as some of the other less fortunates.
 
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