DVX User battery fell off camera can't get service.

L

Lenilenapi

Carbonite Member
I had one of my HVX batteries (the DVXUser ones) fall off the back of my camera and the housing broke. Unfortunately the wire connection also broke.
I have emailed the site I bought the battery from twice to see if they can put my cells in a new housing and I never get any reply. There is no phone number.

Any ideas?

Also I asked them if they would honor the fact that it was a problem with the battery that made it fall off. That's a long shot for me though , mainly i just would like to salvage what I have.

I have heard this was a common problem with their batteries. Have they fixed it? Nebtech told me they though this happened when manufacturers made too many passes over the an old set of forms (or whatever they are called) in manufacturing. The reason panny's were more expensive is that they chaanged the forms more often.


This brings up the issue though that my batterries in general no longer feel secure in the back of my camera and I have taken to putting a velcro strip around the back of them to keep them on the camera.

Anybody else having this problem? I've read about it the past here.

I did the same thing velcro thing on my Marshall and it works but its pretty damn wanky.
 
The batteries do break open rather easily if dropped. I have had it happen to me but, I did actually drop the battery. I have not had your problem of the batteries falling off the camera DVX or HVX. I do continue to buy DVXuser batteries as they are an excellent value over all. (but I would like to see the next run of them made a little tougher)
 
Lenilenapi said:
This brings up the issue though that my batterries in general no longer feel secure in the back of my camera and I have taken to putting a velcro strip around the back of them to keep them on the camera.

Anybody else having this problem? I've read about it the past here.

I did the same thing velcro thing on my Marshall and it works but its pretty damn wanky.
Click to expand...

Hello Lenilenapi,

You may want to check your battery tabs on your HVX200. There have been reports of the tabs breaking on the camera, causing the battery to feel loose. The battery compartment needs to be replaced with the new version and the back panel has been upgraded with additional tabs to help secure the battery while it is in the camera. So the battery feeling loose isn't a DVXuser battery problem but most likely broken tabs on your camera.

We keep all of the parts needed in stock at our Authorized Service Center. Let me know if you need us to take a look at it.

Best regards,

Andrew Hoffman
 
Thanks Andrew,
I just sent a private email. You may be right about the tabs. Thanks for the tip. That's why i love this forum.

- Lenny Levy
 
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