Mauric_Alv
Member
I got mine today
Anyone get their free P2 card yet?
- Thread starter mainstreetprod
- Start date
Jan_Crittenden said:
I ask why not get a few interns assigned to the department? Speed up the process? If all of this has to be done with the auditing team then why not explain to them that urgency and ask them to send a few more of their interns or lower wage employees... tell them to bill you for it. Two people making less than 1k a week plus their hotels and plane tickets would be worth avoiding threads like this. I'd be able to organize the whole thing so we'd be able to audit and solve every single request in one week. Just get a few young driven kids, (as I used to be) and they'll turn it right side up following protocol in no time. Oh! coffee.... lots of it!
I am going to be tracking mine as soon as it sets sail from Menphis Monday... I guess 4 days making it Thursday 22th. from December 29th: 7 weeks 6 days...
Not 8 weeks, but still completely wrong. Something should be done for us... maybe a discount coupon of 10% for a second 8G or maybe also valid for 16Gs
anyone agree with me?
Just wanted to publicly say thanks to Jan and to Michelle at ACB. I received my P2 card on Friday. (Anyone looking to buy one, it's for sale, unopened and pristine... we are using the Firestore...)
Also, FWIW, Michelle said they had only a few P2 cards left when mine was shipped, but they expected more the end of this week or early next.
I do agree that ACB should get it together to process these more quickly, and I think the idea of interns (or even temps!) to handle some of the brainless work (receiving and scanning the invoices or whatever) is a good idea.
Likewise, there should be a process such that if ACB gets an online submission but no invoice within a certain period, they should be emailing people rather than waiting for them to call and complain. I know that my invoice was lost, most likely at their end, and several other people have had the same experience. I don't think the postal service is that unreliable at delivering first class mail.
Lastly, don't believe them when they tell you that the 6 week (or 12 week, whatever it is now) period starts from when the invoice is posted. Jan's exact words in her PM to me were " The day that your paper work is complete is the day it gets to move forward." In my case, I faxed the invoice, and they shiipped the next day. But that could also be because I was pesky and persistent.
Also, FWIW, Michelle said they had only a few P2 cards left when mine was shipped, but they expected more the end of this week or early next.
I do agree that ACB should get it together to process these more quickly, and I think the idea of interns (or even temps!) to handle some of the brainless work (receiving and scanning the invoices or whatever) is a good idea.
Likewise, there should be a process such that if ACB gets an online submission but no invoice within a certain period, they should be emailing people rather than waiting for them to call and complain. I know that my invoice was lost, most likely at their end, and several other people have had the same experience. I don't think the postal service is that unreliable at delivering first class mail.
Lastly, don't believe them when they tell you that the 6 week (or 12 week, whatever it is now) period starts from when the invoice is posted. Jan's exact words in her PM to me were " The day that your paper work is complete is the day it gets to move forward." In my case, I faxed the invoice, and they shiipped the next day. But that could also be because I was pesky and persistent.
Processed 12/22/06
Arrived Today, 2/19/06
Arrived Today, 2/19/06
Ordered my HVX200 (B&H Photo, great place) the last week of December, 2006, received it first week of January, requested rebate online Jan 9, Processed Jan. 12, received 8 gig P2 card along with Barry Green's HVX book last week, just about one month wait time.
Great book, Barry. Lots of questions answered and lots of useful information.
ACB site still says "fullfillment in process."
Great book, Barry. Lots of questions answered and lots of useful information.
ACB site still says "fullfillment in process."
i really liek seeing "40 min" of record time in 720p..... !!!!
!!!!
Jan_Crittenden
Veteran
calchip said:
Hi,
I don't want to harp on things but if it were me sending in to get an expensive reward, I would send it by some traceable method. So I do encourage registered or certified mail or an overnight method. I don't believe that ACB loses these things, I do know that USPS does. They lose things for me all the time.
Additionally, things can get confusing when you have two names like Crittenden and Livingston and you claim with one and inquire with another. And no, ACB will not go searching for applications that do not show up in a certain amount of time. I will ask them to offer a status that says some different level of waiting while the invoice arrives. Keep in mind this entire promotion only lasts till the end of March. ;-)
Best regards,
Jan
Mark Harris
Pain in the ass
Got mine today.
Jan_Crittenden said:
Fair enough. That's our bad, but I know we weren't the only ones that had that problem with ACB. I will certainly use overnight mail or UPS or certified mail next time I have to send anything to ACB
I did tell them when I called that the rebate request could be either in my nickname (Chip) or my given name, and they found the reference number immediately. If they couldn't match up the invoice with the rebate request because of that difference, even when Michelle looked through everything, that's pretty sad, given that the receipt had a matching surname, matching address, and matching serial number to the online application.
That would be a major improvement. I think the majority of the problems from the beginning have just been a series of unclear communications... but hopefully everyone, from ACB to Panasonic to the end users, will benefit from the experiences this time so that whenever Panasonic offers another fabulous deal, it will be smoother for everyone.
Dore.Dormir
Member
P2 Arrived
P2 Arrived
Greetings HVX'ers,
After a long wait, a series of miscommunications, disinformation, the P2 card has arrived.
Request 12/14
Processed 12/15
Arrived 2/20
I do feel at this point that the enemy is false expectation. When one plans to either make capital or has a lot of money riding on a film shoot this behavior is unacceptable. ACB did a very poor job and those at Panasonic who have the power to review their dealings with them should take these complaints to heart. I hope next time, if there is a next time, things are much smoother. If we know it’s going to take over 2 months we can then plan and anticipate. With disinformation it hurts us in the pocketbook and reputation because we plan around it. Once again this was a completely unprofessional experience.
Sincerely,
Dore
P2 Arrived
Greetings HVX'ers,
After a long wait, a series of miscommunications, disinformation, the P2 card has arrived.
Request 12/14
Processed 12/15
Arrived 2/20
I do feel at this point that the enemy is false expectation. When one plans to either make capital or has a lot of money riding on a film shoot this behavior is unacceptable. ACB did a very poor job and those at Panasonic who have the power to review their dealings with them should take these complaints to heart. I hope next time, if there is a next time, things are much smoother. If we know it’s going to take over 2 months we can then plan and anticipate. With disinformation it hurts us in the pocketbook and reputation because we plan around it. Once again this was a completely unprofessional experience.
Sincerely,
Dore
Jan_Crittenden said:
I have shipped over 50 packages by USPS in the last year. Didn't lose a single one. I doubt ALL these problems are USPS's fault, let alone even a few.... ACB has the poor track record here, not USPS.
By the way, it has been 4 business days now and I still can't even register because of the following error.
- This serial number does not exist or it has been used already.