Indirails with my extreme

L

livelikeriley

Well-known member
Not sure where to put this post exactly, but I just wanted to comment on customer service over at IndiFocus. I had a problem with my original rods being too small for the Letus Extreme, so I e-mailed Tim at IndiFocus and he promptly shipped out new rods...which because of my luck, turned out to be too big - so again, I sent him an e-mail and he had me ship him the letus extreme bracket so he could custom fit it to the system - and then he shipped it back Next Day Air!! Fantastic customer service! I just wanted to rave about it to anyone who hasn't already experienced it first hand!

Mark.
 
ohh yeah tim is all over it, he is doing great things and on top of that great costumer service, props Tim keep it up man
 
ohh and by the way Tim is coming with a top of the line indi mattebox pro for 35mm adapter users very soon so get ready

keep it up Tim
 
I ran into the same situation to livelikeriley,and as you said tim was all over it.not to mention the new indifocus I recieved is unbelievable.but i've been dealing with tim for the last year and a half, and to me no one i've dealt with yet has beat the customer service.Hey tim keep those indi focuses coming.
 
Well, I just sent Tim an email and hopefully he can help me out too. I basically bought the IndiRails 18" system and was not able to use it. I got my Extreme after months of waiting and still unable to use it (i won't use it unless i have it on rails). I will continue to use his products if he helps me out which I think he will because of his superb service.
 
Well he ended up machining out the extreme bracket so that it fits the rail system...so I guess that would technically be a problem if I ever moved to another rod system that was exactly standard 15mm...but I don't foresee that happening anytime soon, and even if it did, the letus bracket is what...$50? I can always grab a new one.
 
don't worry strancali,from all my past experience with tim,i believe he will definitly take care of you.
 
livelikeriley said:
Fantastic customer service! I just wanted to rave about it to anyone who hasn't already experienced it first hand!

Mark.
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Yup,

Tims a pretty cool guy. Got me my mount and rail next day also. After speaking with him I realized how very rare it is to get service like that from a complete stranger. There was nothing special about my order. Just wanted my mount in a hurry. I called the number on his site, and he picked up on a Friday evening. Said I would love to get it next day, and he made it happen. He got it to me late Saturday afternoon. Like I said very rare.
 
Just got an email from Tim. Said he'll send me new rods to fit the Extreme and I also mentioned to him about the block that attaches to the camera being a little low for the HV20 and he said he'll out one that is 2" higher! I even offered to pay the man for the block because it really has nothing to do with my HV20 but he took care of it. All I can say is, I will stick with IndiFocus for any products in the future if he has it.

Highly recommended
 
though my product isnt due for another 36 hours or so im sure i'll be as happy. i called from houston at about 7pm central time tonight (really just to see if indisystem was for real - expecting to reach voice mail at best) to my surprise i got an ANSWER. it was Tim himself and we had a GREAT hour or so conversation about things related to and those not so much related to his products. his phone battery died before we finished. but we confirmed my order via email 10 min or so after and i have no doubt my indifocus will be here as promised.

vive la guerrilla fimmakers!
 
I Envy you. I am not getting the same service as you state.

I ordered my indifocus a while back and it took them quite a while to ship it. I was told it would go out last wednesday, only to check back and he tell me that they would send it on on the friday. He sent me the usps number, and i checked monday, and the site tels me that usps has only been notified that that they are waiting for a package to send.. so.. nothing yet.. unfortunately.
 
PaPa said:
I Envy you. I am not getting the same service as you state.

I ordered my indifocus a while back and it took them quite a while to ship it. I was told it would go out last Wednesday, only to check back and he tell me that they would send it on on the friday. He sent me the USPS number, and i checked Monday, and the site tels me that USPS has only been notified that that they are waiting for a package to send.. so.. nothing yet.. unfortunately.
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hi papa, man sorry to hear that. I'm sure he had to make some because most of us had quick delivery. I remember when I ordered it, there was a billing error but Tim overnighted without me requesting him to. I'm sure he'll take care of you.
 
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