Check out this G-Raid Nightmare

fleaguit

Active member
Hey guys,

We just wrapped principal photography 3 weeks ago on our first feature film, Farheight High: The Sci-Fi Movie Musical. If the title doesn't fully explain the kind of movie we made, well, . . . read it again. Anyway, we shot on the HVX, which far exceeded our expectations. For on set data dumps we used a powerbook hooked up to a 500 GB G-Raid, running in Raid0 mode. We brought the g raid to many different locations, and never had a problem. We also backed up the data daily to our 1.6 TB TeraStore from Buffalo Tech.

After the shoot wrapped, we had quite a bit of work still ahead of us. We had to log all the clips in Final Cut, as well as synch all the audio, since we recorded it seperately using the maudio microtrack. So for the last three weeks, we've spent our time logging our 1,300 video clips, and our 800 Audio clips.

Now for the disaster. We've been keeping all the save files on the G-Raid as well as the footage, because we're constantly moving back and forth between the powerbook and the G5 for editing. So last night, we're moving all of our gear into the basement we're going to be working out of. I have a smaller external USB harddrive which (unbeknownst to me at the time) has the same power connector as the g-raid. I accidentally plugged the G-Raid power supply into this small external USB drive, and the USB drive's power supply into the g-raid.

I go to switch both drives on, and neither comes on. I quickly realize the mistake, and plug the proper power supply into the USB drive. It turns on. Good. However, when I go to plug in the G-Raid, now connected to its proper power supply, nothing happens. No Power, no lights, no hard drives spinning. I'm thinking to myself, crap, I'm really screwed here. Even though I still have the backup files of the footage, my FCP files were stored on the G-Raid, and I'm kinda screwed if I lose them, three weeks work will be down the drain.

I've already contacted G-Raid, but they haven't gotten back to me yet. The power supply has a status light on it, which is slowly blinking green, I may be mistaken but I believe it used to always be a solid green. I'm hoping it's just the power supply, but I'm not sure. If these drives are fried because of this, it's going to be a major headache. Does anyone know of any solutions to a problem like this with a G-Raid?

One idea I had was to pull the two sata drives out of the graid, and connect them via external sata to the Mac, and then stripe them in Raid0, and just copy the data over to another drive, do you guys think that would work? I've never striped individual drives on a mac before, so I don't know if they have to be formatted or not.

Any help here would be most appreciated, if there's any way we can get back up and working quicker, the sooner we can get this thing going. I think you guys are going to like some of the footage I have to post when this is up and running again.


-Steve
 
G-Technology are good guys, they are in Santa Monica, so if you're int eh LA area you can just pop by. They fixed my Mini G in less than a week and it was covered under waranty, the data was intact too.
 
We're in New York actually, but they're going to ship us a new power supply. If that doesn't work, I'd even consinder taking a trip out there to get it fixed. I'm deathly afraid of shipping this drive through the mail. Hopefully the power supply works when I get it.
 
Yeah, mine's solid green. I just stuck a label on mine so I never hook up the wrong power supply!

Thanks for sharing your experience. I'm sure it's going to save allot of people from going through the same ordeal!
 
On a completely different topic, how was your experience with the maudio microtrack, did you record in wav format, if so what bit depth did you use?
 
I suggest to be very carefully about taking raids between machines, it almos never regenerates, and most times you have to reformat your disks in order to be recognized by the system.

So try as hard as you can to solve the power supply issue before other option.

In PC world there are tools to fix raid problems, I don't know about Mac.
 
Thanks ernesto,

G tech shipped me a new power supply today, I'll be taking it over to the office later. Hopefully this will solve the problem. *fingers crossed*
 
A Happy Ending

A Happy Ending

The new power supply came today, and I plugged it in. Sure enough, the g-raid turned right on, and all our data is in tact. We're back in business. Thanks to Russel over at g-technology for getting this fixed so quickly.

-Steve
 
Fleaguit,
I love happy endings..... the alternative would have been very ugly. Just had a 250gb crash ...I used Data Rescue II by Prosoft ( Mac) and recovered 70%. It would have been higher recover percentage but I use the apple disk utility first. ... Don't know if it works with Raid stripped drives. Again so glad your data was OK!
 
dvxnerd said:
Raid 0 scares me sometimes.
It should. Never use it for anything that you haven't backed up someplace else -- use it for scratch disks and temporary files to speed up editing, but that's it. With RAID0, you have twice (at least) the number of potential points of failure, any of which can ruin your day.
 
Don't worry, I'm not foolish enough to not back up my data.

I use a TeraStore from Buffalo Tech. It's a 1.6 GB Raid Array with 4 400gb drives in it. I have two of them running in Raid1, creating a 400 gb mirrored drive. I run the other two in Raid0, to make a large 800GB drive. I transfer all critical data onto the mirrored drive for backup, and the 800 i just use for random storage. Everything is connected via gigabit, so its all on the network.

The problem I was worried about, is it takes a couple of days to transfer the 350 gigs or so of video data from my film, so to bring a backup online is a bit of a pain in the ass. I was trying to avoid any lost time. Luckily the power supply fix did the trick.

What can you do? We are definetely working on the bleeding edge . . .
 
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