Marshall Problems FIXED

R Gale

Well-known member
I recently bought the Marshall V-R70P-HDA from EVS in Glendale,
and found it had random horizontal pops of what looked like interference, as well as a
distinct white and bluish vertical line at the far right edge of the screen.

I called Marshall, spoke to Bernie as suggested on another thread, and was told to bring it in along with my HVX. I took the monitor (and its power supply- they want to test the whole thing) to the Marshall factory which is just south of LAX.

I got a badge at the front room and met Bernie, the Western Sales Manager for Marshall, who took me inside...
The place is a big electronics lab filled with many Russian engineers in white lab coats. I had the opportunity to meet Alex, Alex, and Vlad, the three men who actually designed and created the V-R70P-HDA. They asked me a lot of questions about the HVX, and were impressed with all the standards it can shoot.

They also asked me what changes/additions I'd like to see on future versions of the monitor. I told them it definitely needs a 180 degree flip for us cinema lens adapter users, and a longer power cable for the AC adapter so the AC box doesn't dangle in mid-air.

They fixed the horizontal pops issue with some kind of board upgrade, and Alex #1 explained that the vertical line was only there when receiving a signal from the HVX's component out. We were seeing part of the blanking, it was a timing issue. He was able to adjust the timing on the monitor by hooking it to his laptop. We tested it in all the HVX's formats to make sure it looked good.

The engineers seemed to think this could be a common issue with HVX users... so if you've got the Marshall V-R70P-HDA with similar issues, be sure to call Bernie Keach at Marshall. (800)800-6608. He's a good guy, and saw to it that the repair was handled very quickly.

Now the monitor works great. I'm very pleased with the addition of this monitor to my HVX... it makes the camera heavier of course, but the screen is about four times the size of the flip out LCD. It makes a huge difference in focusing, and even for playing back footage... and for a Redrock M2 user, it's essential for seeing things right-side up(by mounting it upside-down). :)
 
Oh yeah, I sent mine back last week and got the same treatment...minus the grand tour of the facilities. :thumbsup: Should be back in a few days.
 
mark.burton said:
Wonder if they can help those in the UK? I have the flickering and the line also. Thanks for the report.
No problem. You should contact Bernie at the phone number above. He can fix it for you.
 
Thank you so much for the post. We've had the same issues and just chucked it up to new technology. Spoke to Bernie today and they were happy (even eager) to fix the problem!
 
I'm glad it helped. It's refreshing to have the technical issues fixed so quickly by Marshall. I wish all manufacturers treated their customers as well. :)
 
....not so fast.....Mine returned from El Segundo yesterday and I have the same issue as before...only worse. Yes, they are eager to get this thing resolved....but I'm not sure I like the idea of having to send my monitor to California AGAIN. It's frustrating to have to describe what it's doing....and not be able to actually accompany it and SHOW someone what's going on. It's left a bit of a bad taste in my mouth.
 
using same monitor but with the Firestore FS 100 ...I assume everyone else responding to your very well written experience is using P2 cards....can't check playback using the component cable out of the camera, some sort of compatability issue between the FS 100 and the 200 ...any similar problems out there? will accept /play back using a s-video cable to check playback from the FS100 through the camera ...any comments or thoughts would be appreciated.
 
Barth Gimble said:
....not so fast.....Mine returned from El Segundo yesterday and I have the same issue as before...only worse. Yes, they are eager to get this thing resolved....but I'm not sure I like the idea of having to send my monitor to California AGAIN. It's frustrating to have to describe what it's doing....and not be able to actually accompany it and SHOW someone what's going on. It's left a bit of a bad taste in my mouth.
Barth, that sucks. You certainly should contact Bernie about this. One way or another, it's gotta be fixed by Marshall. I'm lucky I happen to live in the same town as their facility. I had the issues resolved in two business days. It would be very frustrating to have to wait several days for shipping each way. I feel for ya.

Is your monitor doing the same thing that I described above?

Victor: sorry, don't have any firestore experience.
 
....oh yeah the interference looking hits....kinda buggy, ya know?,.....don't get me wrong....I love the thing....when I've actually HAD it....:shocked:....I've been in contact with them...but since it was late on Friday, there wasn't much that could be done till Monday. So....I'll just sit tight and wait to see what the deal is.
 
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