DP of "24" hit tv show does a adapter and camera shootout

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SalaTar, you are so far off base on this that I think you simply must not understand.

Joel posted some clips that looked bad. Jan apparently saw them and said "hey, there's gotta be something wrong here." So she PM'd Joel to offer assistance.

That isn't "promoting" a product, it's the top-level product brand manager for the entire US territory offering personal assistance to make sure a customer is getting the most from their product.

And yes, I'd be thrilled and delighted for our members if they had access to equivalent level representatives from Sony and Canon and JVC. Who wouldn't?

If you don't want it, fine -- go into your customer profile and disable private messaging. But don't sit here and try to claim that there's something untoward going on, when all that's happening is exemplary customer service.
 
all mentioned products on DVXUser are allowed to get support via PM's from reps?
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I'd hope so, sure.

This ain't marketing we're talking about. This isn't spam we're talking about. This is a customer who has a defective camera who's now receiving top-level assistance from the top-level representative in the US.

If you don't want access to that kind of service, you can disable PM's if you want.

And nobody has access to members' e-mail unless the member posts it themselves.
 
booth said:
And this isn't just me on my pc at home fiddling with photoshop on a cheap LCD monitor - we checked the footage out on high end equipment, in a broadcast post-facility with industry professionals working in the film and television industry.
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sorry mate, but this is a little uppity for my taste. you shouldn`t underestimate some folks here. there are always boys with bigger toys! :)

cheers
MAS
 
WTheck?

Yeah, I hate it when I buy an expensive product, get poor results, and a rep from the company PM's me asking how they can help me get better results.

Way off base there mate.

EDIT -I was hoping to come back and see a few posts about how to get the best out of this cam, and instead it's more of the "Rez Warz PT33"
S'cool.
 
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Barry_Green said:
I would be delighted if JVC or Canon reps would stop by here, and if they saw a customer having a problem with their gear that they would make special efforts to contact that customer on a one-on-one basis and help them.
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There is a JVC guy or two who stops by here and at DVInfo. Don't know about Canon guys since I don't visit the Canon forum that much.
 
I think you missed it guys

Barry just made it public to allow reps to contact you.
Even if you dont want them too...even before his edit
 
Whatever, SalaTar.

The board has always had a PM facility, and any member can send any member a private message. It's always been that way since day one. Jan's been a member here for years. She used the PM to contact another member.

If you don't want private messages, turn 'em off.

What is your beef?
 
kidtexas said:
There is a JVC guy or two who stops by here and at DVInfo.
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Actually, one of the "JVC guys" who has stopped by here is Bob Mueller, Chief Operating Officer for JVC Broadcast.

And no, if a customer had a problem, I don't think they'd be bothered by having the chief operating officer send them a message saying "how can we help."
 
MAS said:
sorry mate, but this is a little uppity for my taste. you shouldn`t underestimate some folks here. there are always boys with bigger toys! :)

cheers
MAS
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Mas, I'm not being uppity at all. I was just trying to state that we'd done things properly. I wasn't trying to indulge in a 'whose is bigger' competition. I don't underestimate anyone on here at all, there's some amazing talent on here - I know because I've seen the quality of work of some people on here on cinema screens. If anything I was thinking that people were underestimating me and my team, so thought I'd iterate that we were, at least attempting to do things properly with high end gear.

For your information I'm a pennyless Independent filmmaker hailing from the NW of England - but with some good friends in the industry who happen to know their stuff and are good enough to share.

Hope that's removed at least part of the uppity-ness! :D
 
Barry_Green said:
Actually, one of the "JVC guys" who has stopped by here is Bob Mueller, Chief Operating Officer for JVC Broadcast.

And no, if a customer had a problem, I don't think they'd be bothered by having the chief operating officer send them a message saying "how can we help."
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Whoa... I didn't say I'd be pissed. I contacted one of the JVC guys about my battery offer and he was nothing but a pleasure to deal with. I was just letting people know.

If only I had this kind of service on my car, my apartment, my computer...

No complaints from me. Jan is awesome too!
 
Cool. Also, anybody who is unhappy with their HVX, JVC, Sony, etc., send it to me. I'll even pay for shipping. Heck, I'll take your Fisher Price Pixelcam off your hands for you.
 
SalaTar said:
went pm barry
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Salatar.. I think you have gone completely mad.

Barry didnt just create Private messages.. I created that since day one of DVXuser.com. Anyone can PM anybody that is a member.. its the way it works. You should be happy that a product rep contacts you, usually its as hard as pulling nails to get a hold of someone this high up at a company.

Your babble for the last 4 pages have made me almost give you a time out, so please, go seek some help, then come back when things are all ok upstairs.

I love ya man.
 
Anders Holck said:
Yes, there is a good chance that the codecs will have increased horizontal resolution 1440x1080 and just maybe 1280x720. But because of the resolution of the CCD's you should not expect any gain in Luma res. But increased Chroma res (100 extra horisontal pixels in 1080) is pretty nice....
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Wow, so us Europeans or PAL-landers might just get something extra. I certainly hope so because prices in the UK are huge compared to the US. At least I'd feel better knowing that we'd got a little extra :Drogar-BigGrin(DBG)
 
SalaTar, this is not only nuts, it's NONE OF YOUR BUSINESS who PMS whom around here. The PM had NOTHING to do with you.

I, like Barry, can only surmise that you're trolling.
 
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