I bought the ProDAD Mercalli V2 because I thought its results were quite good compared to other stabilizers I've tried for Premiere CS5.
After buying the product I haven't been able to unlock the demo's "pink cross" that's on the preview screen. After two weeks of trying to contact ProDAD support I haven't still been able to get this issue fixed. I haven't got a single render done with Mercalli yet and ProDAD doesn't answer my e-mails or phone calls anymore. It could be that the serial number is just faulty, but I don't understand the lack of customer service.
Has anyone else got similar experiences?
I'm doing commercial work and need to get the video finalized and this problem is starting bother me quite a bit
After buying the product I haven't been able to unlock the demo's "pink cross" that's on the preview screen. After two weeks of trying to contact ProDAD support I haven't still been able to get this issue fixed. I haven't got a single render done with Mercalli yet and ProDAD doesn't answer my e-mails or phone calls anymore. It could be that the serial number is just faulty, but I don't understand the lack of customer service.
Has anyone else got similar experiences?
I'm doing commercial work and need to get the video finalized and this problem is starting bother me quite a bit
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