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Second defective jog dial in one year!

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    #31
    Originally posted by Vaughan Wood View Post
    Here is the reply I received this morning from our Melbourne technician.

    "There is an updated switch block for your camera. It was released shortly after your last repair. From what I can see the original part was replaced last time, hence the reason it has failed again.
    ETA on part arrival is 3 weeks. I have asked Panasonic to supply faster than this."

    Not sure how you can mistreat a built in rolling switch. I'm 67 and have been handling cameras in my own business for over twenty years without any previous dramas.

    Yesterday I got the chance to play with my mate's brand new HC-X1. The first thing I noticed was how much more secure the menu switch felt, with much more friction in the roller. True!

    Cheers,

    Vaughan
    So......maybe this is the answer? Fingers crossed.

    And I know lots of ways to mistreat a built in rolling switch lol
    Jason R. Johnston
    Cinematographer Videographer Photographer

    web: jasonrjohnston.com
    instagram: jasonrjohnston

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      #32
      Hello, I had a Panasonic HPX-250, I had to take it to the service technician 4 times for power switch failure, the camera stopped, the software was updated, the switch was changed ... the camera was still faulty Of the situation I finished to get rid of her, greetings.
      Translated into English by google.

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        #33
        Originally posted by JRJphoto View Post
        So......maybe this is the answer? Fingers crossed.

        And I know lots of ways to mistreat a built in rolling switch lol
        I agree, there are a lot of ways to abuse any part on a camera, including the jog wheel.

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          #34
          I think, Who has been producing cameras for many years, Such an annoying mistake should not be allowed
          Why should this be charged to the users?
          It is a product intended for industrial use, not home camera.
          Reliability is very important!

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            #35
            Finally got my DVX 200 back from it's second repair, and this time it has the "redesigned" menu roller.

            It certainly has more friction in it, feels more secure and just like my mate's HC-X1 that I mentioned in a previous post.

            Hopefully that will be the end of the fun and games!

            Cheers,

            Vaughan

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              #36
              I am just experiencing the problem for the first time, after less than 1.5 years using the camera. Very happy with the camera otherwise. But this is a big problem for me as I am not a big touchscreen guy either, and I do need to change settings frequently with the work that i do. Can anyone recommend a Panasonic repair center nearest to Boston, MA? I have used Macie in the past for my Sony cameras and they were very good. Thanks.

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                #37
                In case you missed it, Davygarg posted the contents of a Panasonic Technical Bulletin that identifies the problem as a manufacturing defect of the printed circuit flexible cable that connects to the wheel. There is an updated assembly with a new cable. So you need to be sure to point this out to the repair house to be sure they install the new assembly instead of installing another old assembly that has the same defect. It seems to me that since this is a known manufacturing defect that can manifest itself at any time, Panasonic should replace the assembly at no cost to any owner regardless of warranty status.

                Take a look at post 26 in this thread - http://www.dvxuser.com/V6/showthread...covered!/page3
                Awarded Best Clear Com Chatter, 2001, PBS Television

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                  #38
                  Please contact Panasonic Support. You can do so at 877-803-8492, Mon-Fri, 9am-8pm Eastern.
                  Mitch Gross
                  Prolycht Lighting
                  NYC

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                    #39
                    Thank you Paul and Mitch, will do.

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                      #40
                      Not posted for a while, quick summary is that I've spent most of the last year in hospital fighting a severe infection via a cut foot and am now one foot short of a full set. Anyway, here to say that my jog wheel was fine when briefly checked last November and having just taken the camera out of it's peli-case to fire her up for a forthcoming project, my wheel has now failed too. Not completely but is pretty much useless as I cannot accurately home in on any of the menu items I need too. I've e-mailed Panasonic's recommended UK service centre and await a response.

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                        #41
                        I had my jog,/scroll wheel replaced, but got used to using the touch screen while it was not functional. Probably a good thing, since people are reporting having to replace more than once.

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