So I had to send in our AF100 because the other day I noticed that one of the lens contacts was, essentially, broken. It actually wasn't visibly broken, but it was causing friction against the Lumix 12-35 and 35-100 when I put them on. Turns out it was even digging into the contacts on the lenses themselves. If you touched it, it was definitely loose and not like the other contacts. So I sent the camera to Panasonic for a warranty repair. They are now telling me that the repair is going to cost more than buying a brand-freaking-new AF100. It might help to mention that it is one of the contacts in the center of the row of contacts, not at the edge.
Has anyone had to deal with Panasonic and appealing what they consider "damage" and what I would call "defect in materials"? The camera is only a few months old and has less than 50 hours on it. It is babied! I never even let anyone else even touch it. I can understand them claiming damage if it was the very first contact the lens touched, but since it is one in the middle, I can't figure out why they would say this (besides the cost for them to repair).
Anyways, just wanted to see if anyone else has had this experience. My boss is not too happy about this and is making me feel like I don't know how to handle the gear, even though I know I didn't do anything wrong.
TL;DR - Camera broken, Panasonic claims damage, I claim defect in materials, what now?
Has anyone had to deal with Panasonic and appealing what they consider "damage" and what I would call "defect in materials"? The camera is only a few months old and has less than 50 hours on it. It is babied! I never even let anyone else even touch it. I can understand them claiming damage if it was the very first contact the lens touched, but since it is one in the middle, I can't figure out why they would say this (besides the cost for them to repair).
Anyways, just wanted to see if anyone else has had this experience. My boss is not too happy about this and is making me feel like I don't know how to handle the gear, even though I know I didn't do anything wrong.
TL;DR - Camera broken, Panasonic claims damage, I claim defect in materials, what now?
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