Thanks for the bandwidth to post this.
It's been a while since we've had anything repaired by Panasonic (I guess that speaks well to reliability). Unknown to me when we shipped our unit in for repair, the current policy now is "if you ship us a unit for repair, we get to keep it if you don't respond."
At the bottom of their current repair fax form, it says, "If you do not respond to this letter [repair quote] in 30 days, your unit will be returned to you unrepaired."
We waited for this to happen for 2 months, but after talking to a repair admin there today, she said, basically, you have two options - pay us (even though we are not repairing it) or we keep the unit. She also said she doesn't make the policy, she just enforces it.
I'm all for paying return shipping costs, but...
Has anyone else come across this, recently? Am very eager to hear any other repair stories.
Thanks!
It's been a while since we've had anything repaired by Panasonic (I guess that speaks well to reliability). Unknown to me when we shipped our unit in for repair, the current policy now is "if you ship us a unit for repair, we get to keep it if you don't respond."
At the bottom of their current repair fax form, it says, "If you do not respond to this letter [repair quote] in 30 days, your unit will be returned to you unrepaired."
We waited for this to happen for 2 months, but after talking to a repair admin there today, she said, basically, you have two options - pay us (even though we are not repairing it) or we keep the unit. She also said she doesn't make the policy, she just enforces it.
I'm all for paying return shipping costs, but...
Has anyone else come across this, recently? Am very eager to hear any other repair stories.
Thanks!
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