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Canon 1DC and 1DX Product Advisory announcement:

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    Canon 1DC and 1DX Product Advisory announcement:

    Canon 1DC and 1DX Product Advisory announcement:
    http://www.usa.canon.com/cusa/suppor...01e024809120b7

    Thank you for using Canon products.
    This notice is to proactively inform our customers of the details of the phenomena described below along with Canon’s support actions. Because we value the trust our customers have placed in us, we are dedicated to continuously improving product quality and delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.
    Affected Products
    EOS-1D X Digital SLR Camera
    EOS-1D C Cinema EOS Camera

    Phenomena
    In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.

    1. AF searches but does not lock in on the subject.
    (Caused by minute particles produced by wear mentioned above.)
    2. The image shown in the viewfinder is “blurry” or “not steady”.
    (Occurs if wear progresses.)

    Potentially Affected Products
    1. EOS-1D X: If the sixth digit of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.
    2. EOS-1D C: If the sixth digit of the serial number is “1”, the phenomena described above may occur.

    NOTE: If the camera’s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the
    phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.

    Markings of UNAFFECTED cameras
    An "A" mark
    A black mark on the silver bracket
    Support
    Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center.
    This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
    Please register the EOS-1D X and the EOS-1D C. By registering, we will be able to notify you via email when service updates are available.
    Thank you,
    Customer Support Operations
    Canon U.S.A., Inc

    Canon EOS-1D X Digital SLR Camera
    Contact Information for Inquiries
    Canon Customer Support Center
    Phone: 1-800-OK-CANON
    1-800-652-2666
    TDD: 1-866-251-3752
    Email: carecenter@cits.canon.com
    For additional support options: www.usa.canon.com/support
    Canon EOS-1D C Cinema EOS Camera
    Contact Information for Inquiries
    Canon Customer Support Center
    Phone: 1-855-CINE-EOS (toll free)
    1-855-246-3367
    TDD: 1-866-251-3752
    Email: CinemaEOS@cits.canon.com
    For additional support options: pro.usa.canon.com/support
    Terry Nixon
    terry@tmsav.com
    Texas Media Systems
    Phone 1-512-440-1400 Ext 203
    Twitter Facebook Instagram Linkedin

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