I apologize if this is the proper place to post this. But I rented some rather expensive gear out last month that was stolen while on a shoot. Luckily (i think) they provided me with insurance. Its been a month and i am still waiting on the insurance company to pay my claim. I sense its going to be denied because i was asked for a receipt (which i never had for those lenses because their old zeiss) Do i have any options?

But the main question is, how long can they drag it out?