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    Litepanels Announces Extended Repair Program on Astra Power Boards
    #1
    Senior Member traviswears's Avatar
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    Mar 2011
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    Hi friends,

    Team at Litepanels asked me to share this with the group as we have loyal customers here on DVXuser. They've been hard at work on a solution regarding the ASTRA power boards and want to announce the fix. Details below!

    - - -

    Litepanels prides itself on the quality and performance of its products. An investigation - following a rise in the number of repair requests for ASTRA lights - found that the performance of the power switch in a limited number of these units did not meet Litepanels demanded quality levels. All units shipped after March of 2018 incorporate a redesigned power board which resolved the issue.

    Upholding its commitment to designing products of the highest quality, Litepanels is, subject to the terms of the program, offering to provide a free repair for any ASTRA light that exhibits this issue irrespective of whether the original limited warranty has previously expired. This offer is valid for up to four (4) years from the original purchase date. Subject to the terms of the offer, any customer who has previously paid for a repair to fix this issue may claim a $200 voucher credit per Astra light. This voucher can be redeemed against any Vitec Production Solutions brand: Anton/Bauer, Autocue, Autoscript, Litepanels, OConnor, Sachtler and Vinten. Customers may check if their ASTRA light is eligible, and register their contact information at: http://go.vitecgroup.com/AstraProgram

    Customers must register their eligibility by December 1, 2019, and redeem their voucher by December 15, 2019.
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    #2
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    Dec 2008
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    This is good news as many of us have several of these lights. Mine haven't failed yet but they haven't been used a lot and I always start them on lowest power being aware of the problem

    Thank you for sharing this


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