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    cx350 streaming issues
    #1
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    Dec 2015
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    hi, I have just got the new cx350 and having trouble saving the network settings to sd card . I just get SAVE NG message .
    Also is there a way on to copy the long facebook live key without manually typing in the camera as it is a painful process, i saw possible software but was pc only , i use mac.

    thankyou.
    ade


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    #2
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    Please contact Panasonic Support for assistance.
    Mitch Gross
    Cinema Product Manager
    Panasonic System Solutions Company


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    #3
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    thanks mitch, I have sent message to panasonic support here in the uk, will update if anything comes of it.
    Have found quite a lack of info on this camera so far and the instruction manuals are the worst I have ever had from any panasonic camera i have bought.


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    #4
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    Two simple things to check: make sure the card is in slot 1 and only slot 1, and format the card in the camera.


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    #5
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    May 2011
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    Quote Originally Posted by ade c View Post
    Also is there a way on to copy the long facebook live key without manually typing in the camera as it is a painful process, i saw possible software but was pc only , i use mac.
    It would be nice if there were a way to enter the stream configuration settings from the app (that would make it easier to copy and paste stream keys from the various streaming platforms). Unfortunately, I don't think there's any way to do this right now.

    For Facebook, you can create persistent stream keys for an account, so that you can re-use the same stream key across multiple streams:
    https://www.facebook.com/facebookmed...nd-live-rewind

    This doesn't really help with entering the stream key the first time, but at least you'd only have to type it in once when doing multiple streaming sessions for a particular Facebook account.


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    #6
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    Thankyou barry i did check the cards and that they were formated properly, support are looking into this issue for me, will post any guidance.

    yes dave there must be a more simple method to copy the text, my idea of being able to do quick live testimonials to clients facebook pages on the fly would be pretty impractical as it would take such a long time to enter different ones ,
    oh well.


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    #7
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    May 2011
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    I was only to get the stream settings to save to a card successfully if the configured Streaming URL started with rtmp://
    Then, I got a SAVE OK message upon saving.

    With any other stream URL, I got the same SAVE NG message you were seeing.


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    #8
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    hi, panasonic support just confirmed the same thing - this camera doesnt support rmtps ( the default key info in facebook ) only use rtmp and save ng error would be seen if stream isnt correct. Still not working for me, guess doing something else wrong but will get there.

    one more question - the view finder and the lcd screen have quite different colours, wondering which one is more accurate? or should be adjusted ?


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    #9
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    As of May 1, 2019, Facebook started requiring RTMPS (the SSL/TLS secured version of RTMP) for sending live streams to their platform:
    https://developers.facebook.com/blog...uploads-rtmps/

    Panasonic should probably remove Facebook Live compatibility from their marketing materials for the CX350, unless they plan to provide a firmware update that adds RTMPS support.
    https://pro-av.panasonic.net/en/prod...eatures03.html

    Requiring encrypted streams is probably a good move for the long term, but it has broken compatibility with a lot of hardware live streaming encoders (including those in cameras) in the short term.

    The only workaround I know of for this limitation is to stream to an intermediate distribution platform that still accepts unsecured RTMP connections as input, but can redistribute the stream as an RTMPS output. There are various live redistribution services like Restream.io, Switchboard Live, and Castr that offer this kind of functionality as these services accept a single input stream and can send it out to multiple platforms (YouTube, Facebook, Twitch, etc.). It should also be possible to do this via Wowza Streaming Engine or Streaming Cloud for more custom applications.


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    #10
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    thankyou dave for that indepth info. Will explore the options you have given .
    I told uk support about the issue, he will pass it on. maybe barry green could do the same ?
    encrypted streams seems an obvious way to go .


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