I'm having what appears to be an import issue in CS5.5
All appears fine as I import the footage, I see the footage filename in the project window. HOWEVER, when I try to view it in Source window I get nothing, no audio, no picture. I have tried putting the footage directly into the timeline but get the same issue in the Program window.
ScreenHunter_12 May. 31 10.28.jpg
I have tried using old projects with old footage that have worked in the past but I get the same issue.
I have tried uninstalling and reinstalling Adobe Master Suite but I get the same issue.
I have tried importing the footage in different ways, through the <media browser>, drag and drop, double click in project window, but get the same issue.
I have changed nothing in terms of other software, my codecs are up to date, my drivers are up to date.
I'm running W7 x64.
Thread: CS5.5 Import issues.....HELP!!!
Results 1 to 4 of 4
05-31-2012 07:40 AM
05-31-2012 08:06 AM
Some stupid questions, but things I've found myself overlooking in the past:
Does the footage play in VLC or whatever player you use?
Has the footage conformed? I see it's 22 minutes, which could take a while depending on your system. I know we don't see a progress bar at bottom right, but...
Does it load in an AE composition?
Last edited by Pickthorne; 05-31-2012 at 08:10 AM.Craig Pickthorne
05-31-2012 02:11 PM
- Join Date
- Sep 2004
- Sacramento, CA
If you post a sample clip, I'll see if I can repro this issue. Feel free to send me a private message if you want me to point you to a server that you can upload to.Mark Mapes
Quality Engineer, Adobe Clip
06-01-2012 06:32 AM
Thanks all, spent an hour on the phone with Adobe Support. Turns out there is some conflict between PP and one of the background services on my pc. I have a feeling its a GPU issue as one of my dual monitors has been playing up a little too.
Seems it might be time to get work to buy me that Quadro 6000! ;)