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    netflix login error?
    #1
    Looking for a woman ugafan's Avatar
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    playstation login won't work.

    i go to the computer and try to login. i get this message: The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

    i go to my email and change the password.

    it takes me to my account. i click on a movie to stream. that takes me back to the sign in screen.

    i try to sign in and get the same error: The login information you entered does not match an account in our records. Remember, your email address is not case-sensitive, but passwords are.

    does anyone know what to do?
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    #2
    lOwEr CaSe Member ryan brown's Avatar
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    It's been giving me the same issue for about 5 days now. I have no idea. For some strange reason, it keeps me logged in on safari, but won't let me login on firefox. Keeps me logged in on my blu-ray player too, so I haven't spent much time trying to fix it.
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    #3
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    just tried calling netflix. it said they are experiencing higher than normal call volume. please try again later.

    so basically i can't get in contact with anyone to fix the problem.

    now i'm getting angry.
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    #4
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    wtf do i do, netflix wont pick up and they will not help over email?
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    #5
    lOwEr CaSe Member ryan brown's Avatar
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    I think it started when they announced prices going up. Could be an overload of people trying to cancel/change their membership. It booted me when I tried to go to "my account" to do that very thing. I clicked on the link in the email to change passwords>changed it, and it let me stay in, but only in safari.
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    #6
    U-matic Member groveChuck's Avatar
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    Yep, can't sign in- " higher than normal call volume than when we're not f8cking up" message on the phone.

    Could this be part of the "new subscription plans?" DVD, Streaming, Both, or Nothing???
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    #7
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    it's back up now, but that was brutal. i had to watch the kids by myself without the help of madeline and strawberry shortcake.
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    #8
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    okay, now it's getting crazy. i can't stream movies again, but that's not the worst part.

    i login and it says the shipping address may not be valid. (it hasn't changed)

    i then get this email saying that the dvds they shipped were undeliverable. but i'm not supposed to get any dvds! i already have two out.

    and the dvds they supposedly sent weren't even in my queue!

    what the hell is going on here?
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    #9
    U-matic Member groveChuck's Avatar
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    Ghost in the machine???
    Mine's working... for now...
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    #10
    lOwEr CaSe Member ryan brown's Avatar
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    Just let me log in on firefox. Seems to be working for me now
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