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    #21
    Bronze Member
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    Oct 2007
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    Los Angeles, CA
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    Well we parted ways with our nightmare client, for better or worse. I did everything I could to appease them and save the situation, because the money was good, but ultimately even I had started to feel the money wasn't worth the aggravation. There is also the fact that my career has been rising fast on the feature film side and I just really don't need the stress and pettiness from corporate work for an unappreciative client. If a feature film director and a feature film DP (my DP has just booked his second feature in as many months) can't make them happy, maybe they need to think harder about what they're really looking for.

    Ironically, and hilariously, we've used the video we did for this company to promote our company to other, competing corporations in their industry to good success. In fact, we booked 2 virtual tours with this one company, they loved the work we did for them, then we booked 4 more that shoot next week, and tentatively they're planning for 3 more that shoot later in July! So it has been pretty sweet and gratifying. The rest of our clients love our work and it's probably for the best to move on from the nightmare client.

    Still, it's a frustrating lesson that I guess you can't please everyone. There is also that sense of disappointment because booking this client, when we thought we had the entire contract, was a huge validation of what we were doing with the company and the corporate work I had done in the past. Losing the contract stings for sure in that sense. But at the same time, I have my feature to pave over that sense of annoyance, because ultimately that's where I want to be anyway and corporate work was just supposed to buy me time, haha.


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    #22
    Member Nascency Chris's Avatar
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    Nov 2008
    Location
    Atlanta
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    So I guess its bad that I have one client that is numbers 1-9 all rolled into one... and at this point it looks like he is walking away with owing me alot of money for completed projects...awesome...


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    #23
    Member Nascency Chris's Avatar
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    Nov 2008
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    Atlanta
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    Quote Originally Posted by Nascency Chris View Post
    So I guess its bad that I have one client that is numbers 1-9 all rolled into one... and at this point it looks like he is walking away with owing me alot of money for completed projects...awesome...
    correction, said client is now 1-10 after a phone call yesterday...


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    #24
    Vacuum Tube Member Paul Hudson's Avatar
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    Jul 2004
    Location
    Phoenix AZ and Dallas TX USA
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    2,407
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    I fired a $100,000+ client last year. It was the best thing I ever did. The change in the attitude alone at my shop was worth getting rid of this stress load. With this client gone the free time has more than allowed us to replace the lost billings. GOOD RIDANCE!
    Paul
    Lizardlandvideo.com
    Latexfilmservice.com
    Camera and Grip Electric Rentals in Dallas and Shreveport
    Phoenix Video Productions


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    #25
    Steadi-Guru mikkowilson's Avatar
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    Mar 2005
    Location
    Juneau, Alaska, USA
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    Quote Originally Posted by Nascency Chris View Post
    correction, said client is now 1-10 after a phone call yesterday...
    Awesome.

    </sarcasm>

    good luck.


    - Mikko
    Mikko Wilson
    Steadicam Owner / Operator - Juneau, Alaska, USA
    +1 (907) 321-8387 - mikkowilson@hotmail.com - www.mikkowilson.com


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    #26
    Junior Member
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    Dec 2010
    Location
    Iowa
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    We just fired our largest client. After 10 years of badgering us regarding price and lack of communication on their part we said good bye. Now the company, who took over from us, wants our help dealing with them! Good luck Chuck!


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    #27
    Junior Member CapVideo's Avatar
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    May 2012
    Location
    NYC
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    People always evaluate the cost of action, but they never evaluate the cost of inaction. The one problem client may be paying you well, but you are preventing yourself from finding a client that can pay you an even higher rate.


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    #28
    Junior Member IdahoVideo's Avatar
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    May 2013
    Location
    Idaho Falls, ID
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    Good stuff. There are "those certain clients" that just don't respect boundaries and expect your never ending tech support or consulting for free, only to scheme some way to replace you because the don't want to pay your already heavily discounted prices. My experience is I keep those clients and have to hear about it from my wife who complains to me about it, making it even worse.


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    #29
    Senior Member HotConductor's Avatar
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    Mar 2010
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    Louisville, KY
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    This post made my day. I have this conversation on a daily basis with fellow business owners. Getting the right type of clients is step one. That solves most of the issues!


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    #30
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    well getting clients is step one. Then growing the good ones and weeding out the grinders comes later.


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