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That's pretty sucky. I've bought a couple things online from them (but sales are easy) and some friends have gotten tricky cables made by them and like them. But if I'd had an experience like yours,...

Maybe swing by Gotham Sound in Brooklyn... Near the Museum of the Moving Image (sorry, I'm not a local; don't know which neighborhood that is).

I do a lot of sound work. Lemo connectors can be...