PDA

View Full Version : Anyone having this FS100 error?



TizzyEntertainment
03-21-2007, 12:54 PM
We recently shot a series of hour long shows utilizing our new FS100's (as we were shooting in long continious live takes anywhere from 25 minutes to 50 minutes at a shot)

After the shoot we imported the files to our hard drives and went to edit, only to discover some files were corrupt.

Here is the deal, we set the FS100 so it was making quicktime clips of the footage. On say a 25minute take it would break the whole shoot into 5 individual clips, as each reached a file size of 1.95GB. The clips were numbered for example 20030731 - 04410j01 with each following having the next sequential number at the end ( jo1 jo2 jo3 ect) For some reason one of the clips would become corrupt (in 3 cases it was the very first clip, and in one case the very last) So I am missing the first 5 minutes of several takes. We had three camera running but most of the corrupt files are from our lead camera and the only one we were running audio into.

We did a little reaasearch and found that this is a problem that Focus is aware of but not making widely known. On top of that, their initial response was "It is a quicktime issue, not a problem with the FS100" WTF? Thats like me saying I designed a DVD is studio pro and burned it to a CD and when it didn't work it was the CD's fault. Quicktime is a codec, if your hardware isn't making workable files within that codec.. it is YOUR hardware.

Their solution was to hook up the fire store to the HVX, play back the clip and record it to P2. We went to try that but the clip wont play, just a blue screen however the timecode is playing. The last few days we have been calling tech support and sending e-mails with no response back.

So now we are left missing footage and useable audio from lead camera on three seperate hour long shows (in 5 minute chunks) and we are about ready to pull all the hair out of our heads. Anyone else experience this? Anyone know of a sollution?
-Tizzy

Take_1
03-21-2007, 01:49 PM
This doesn't help, but honestly...

Quicktime is notorious for problems at the expense other software/hardware not being the problem. Don't get me wrong, QT is a great codec (once everyone is on the same page). Sometimes you have to upgrade an OS, sometimes you have to upgrade specific software. It was not very long ago Sorenson Squeeze (one example) HAD to wait until QT fixed a bug before their software would play nice (which it did before QT made an upgrade).

As I said, QT is a great codec when its working. In the future, IF you can, use another recording option instead of QT.

TizzyEntertainment
03-21-2007, 03:53 PM
Well the options are to record as P2 or as quicktime (as the final result is quicktime) with P2 there is chance for issues as well seeing as audio and video files are seperated, and to shoot the FS100 native we had to set it to make them quicktime clips. Had we known there was even the possibility of there being an issue we would have kept it in P2, and frankly based on this experience we are most likely returning our FS100. The client brings us a ton of business and this incident has brought us dangerously close to loosing them.
-Tizzy