A Man from JVC speaks...

[Stu]

Hi Folks - First post, thought you may like to hear that - after becoming a little concerned at the negative vibes that are doing the rounds, I decided to email JVC my concerns, and that my company was on the verge of cancelling our order and looking elsewhere. While in a meeting the next day Mr Ian Scott, Director of JVC UK called me on my mobile to discuss my email, I asked him to call back in 30 minutes when I would have time to talk with him, he did so, dead on 30 mins. This is the jist of what he had to say.

In the UK - we will see another limited delivery around 22nd August, the next batch will be mid September. He agreed that JVC should have done better in regard to giving information on the JVC website. He told me that he had spoken with a number of pro users that were delighted with the product (we did have a laugh when I asked for details on exactly who they were.. :laugh: ) However, he did mention that the BBC had been playing with one and although yet to make any statement, talked about possibly replacing their DSR500s with the HD101.

Regarding dead pixels, he knew nothing and said that if these were bonified reports, then the owners should be contacting JVC (perhaps they already have?) however - he said that the HD101 (100) does have the ability to self repair. Mr Scott went on to agree that JVC knows the "video world" is watching them, and they know they cannot afford to get this wrong... and on that basis he as Director of JVC UK is confident in this product.

We talked for some time, and I was impressed that he took the time to call me... having told them in my email to them, that I did not want some patronising marketing blurb of a reply in regard to my concerns.

That folks is a quick senario... as he said - once you have the camera in your hands and you put it to work, that will be the decider - if it does not do what it says on the box they will refund us and we buy something else.

Hope this may help some folks.... :beer:

Regards: Stu

www.studioscotland.co.uk

[Neil Rowe]

..what does it say it does on the box? does anybody know? ..lol :)

thanks for the info, good to know.

[athouguia]

Stu, thank you for posting that. I was really concerned about those pixels, glad to know that the camera has the ability of self repairing. Did you talk about the image quality issue? I know that the man is JVC's director... but I'd like to know what they have to say about it, everyone was expecting a better quality.

[Stu]

Hi athouguia - without putting words in Mr Scott's mouth - he was very clear about the clients (and he was talking of folks who need pro equipment as tools that are bought for specific requirments) that told him they were very pleased with this product, and that as yet, he has not had any complaints - apart from the delivery probs (due to a holiday shut down in Japan) That's the best I can tell you, however - I can tell you, that call has made us once again look forward to getting our hands on the HD101E and doing our own mock studio tests before we start shooting our new production for broadcast release. I think we can often expect too much from technology - as a multi media company we can spend a lot of dosh on equipment, and no matter what it is - Stills / Video, CPU / Software and so on - the manufacturers never quite seem to please us....

Regards: Stu

[athouguia]

Thanks again Stu. About the dead pixels, did he mention if the self repair can be made by the user or only by JVC's assistence?

[mezelf27]

My question exactly....

[Stu]

Hi Folks - Okay, I've read the various threads that are coming in about dead pixels and decided to contact JVC again - Did not get Mr Scott but I did get one of the staff who deals directly with the broadcast customers - I can't quote them but this is the gist of the conversation. As far as the "UK" is concerned, the young lady I spoke to has not had any adverse feedback from her customers - let alone pixel burnout on the CCDs - It was made quite clear to me that if there was any fault with the CCDs then all the usual rights of the customer apply in regard to receiving faulty goods. To reasure me that there would be no defects on the camera we have ordered, I have been told that QC(UK) will have our camera checked specifically to see if there are any probs with the chips before it is sent to our dealer. ( of course this is part of the general check anyway - however I'm really glad people have flagged this issue up on this forum - we have interviews to shoot that can't be repeated ). I was told there is a self repair set up in the menu, but I did not go into that since I am not familiar with the camera system (yet) and once again I was told that those folks who have got cameras should be contacting JVC about this. So you JVC100/101 users with problems - have you contacted your dealer, and if so - what did they say? I would like to end by saying that I have been impressed with the customer service so far... and as I write this I have received confirmation from JVC that our camera has been earmarked for testing.... what more can you say....

Regards: Stu...

[athouguia]

I haven't mine yet, however I reserved one from Libra Professional Broadcast in UK (Stu, if you know them please tell me if they are trustworthy, I think they are but its always good to know... www.libraprobroadcast.co.uk). I live in Portugal but the camera's price here is to hight for my budget, so I had to take a risk ordering it in UK. However, if it comes with technical problems I'll have to send the camera back and probably wait a few more days. Your posts have been very usefull to me, thank you.

[Stu]

Hi athouguia - Our dealer is Creative Video in England (+(44) 01527 854222) (www.creativevideo.co.uk) - Phil Baxter is the man you want to speak to (very helpful) and is well known by JVC (UK). They do have a number of deals on at the moment, see for yourself. As for the company you mentioned, We know who they are - but have never bought anything from them so I cannot comment - I do know that the sales rep for Scotland did not get in touch with us after we were told he would. Creative Video also make it clear that while you may be able to get the camera cheaper elsewhere (although they do have a price matcher tag on the website) you are buying from a bonified JVC dealer that will look after you if the product has probs - with this kind of product it is not worth taking any chances.... You may also be interested to know of another good company for deals on all kinds of media kit is - Jigsaw Systems (jigsaw24.com) (+(44)0870 730 6881) ask for James - get them to send you thier Pro Video / Audio Book - its better than the website. They are one of the biggest Apple Mac buyers in the UK. Hope this is helpful to you.

Regards: Stu...

[athouguia]

Thanks Stu, very helpful :thumbsup: . I've dealed with creativevideo before, and also with Videoactionpro. However I was told about Libra and sent them an email requesting the camera's price, Mr. Bryan replied after 1 hour giving me the better price I could find (3.120£ :shocked: ). I don't know about the dealer in Scotland , but the one in England is very communicative. I will follow your advices and will get in touch with both your suggestions. Thanks again.

Kind Regards