View Full Version : Canon C300 Professional Support Program.... a real disappointment
02-16-2012, 04:56 PM
I have been a member of Canon's CPS Platinum Support Program to cover my DSLR gear and have really enjoyed the cost and benefits. I was hopeful that the C300 would be included in Canon CPS product lineup but sadly, it is not. The EOS cinema product line has its own support program named Professional Production Systems Support. I don't have much details yet but I was told on the phone today that the yearly fee is $999. That is a real disappointment, I am already paying $500/year for the CPS, since they are so eager to see users transition from DSLRs to C300, Canon should reward existing CPS members.
02-16-2012, 05:51 PM
02-16-2012, 05:58 PM
That is a bit disappointing. I would hope that there are many significant benefits to Canon's PPSS, and i'm curious as to what they might be
02-16-2012, 07:48 PM
well, that is a little lame, but do take into account that neither Canon or Panasonic even offer an upgraded service option. Considering what CPS offers for either $100 or $500 depending on your level, im sure the new setup will have some kind of benefit.
02-17-2012, 06:48 AM
What does that $1000 a year get you? I always found it a bit odd that they're offering a 1 year warranty on a $16,000 camera.
Panasonic offers 3 and 5 year camera warranties at no extra charge, easy access to engineers and fast turnaround on repairs. $999 service program and a one year warranty? Wow Canon, I'm underwhelmed.
02-24-2012, 08:50 AM
Is there no Warranty Extension like with Panasonic? I had my HVX under such a warranty extension and it is a flawless process to get stuff fixed. Takes 3 days and is effortless. I think it costed 500 for 2 years (after the 2 I had anyway); so 500 for 4 years.....
Does Canon have nothing like that? What about 3rd party warranty extensions?
02-24-2012, 11:03 AM
02-28-2012, 07:38 AM
Just got word that the C300 will be added to and supported under CPS.
02-28-2012, 10:04 AM
Yep. Just saw the C300EF and PL as qualified CPS Video devices.
02-28-2012, 04:51 PM
Below is a summery of Canon's new Professional Production System Support Pack for the C300 cameras and Cinema Zoom Lenses.
The Program is available to customers based in the USA. Check with your local dealer or Canon rep for details and eligibility.
Program Benefits include:
20% off out of warranty repair parts. Standard out of warranty labor charges apply
Expedited Repair 1 Day Repairs
Canon pays for overnight shipping to service center.
Canon pays for overnight return shipping to customer.
On-site support in Hollywood and NYC
Dedicated 24/7 Tech Support Hotline
Equipment Cleaning and Maintenance 3x a year
Equipment Loans during repair if Canon is unable to repair within 1 business day
Emergency Loan Request if a loaner is needed prior to repair.
Access to Canon Cinema EOS Field Service and Support reps
C300 EF/PL PPS Cost:
$999 one year
$1699 two years
$2299 three years
02-29-2012, 12:45 AM
Hmmm...in Europe it is free program. Just ned to find out how long, since warranty ends after one year. IŽll let you know...