View Full Version : EX1 Firmware Update crashed
walkingcrow98
01-28-2009, 05:23 PM
I tried to apply the 1.10 update to my EX-1 last night and it failed at 75%.
I've run the update again and it won't even start. Now my camera won't boot.
Is there any way to flash a full restore or something?:crybaby:
menchifus
01-29-2009, 07:31 AM
Oh...sh*t!!!! Did you just brick your EX1??? This is exactly what I was worried about that's why I haven't tried to upgrade myself. Best of luck bud. Don't know what to tell you.
PerroneFord
01-29-2009, 08:11 AM
first time I've heard of this. Can you tell us what you were doing? Loose cable? Running off battery?
jujufactory
01-29-2009, 02:45 PM
Face it. You F..ed up! You trusted us. I think it's time for a revision. :)
walkingcrow98
01-29-2009, 10:10 PM
I was running the update via a paralles insatll of XP on my MAC. I had the camera on a table with both a full battery and the AC plugged in. I think it was just a bad idea to use a virtual PC to run the firmware update. I tried to re-run the update on a real PC running XP, but It was to late as the fimware was already corrupt.
I've sent it out to Sony today and ordered a EX-3 overnight as I have a shoot coming up next week. So I might rent out or ebay one of them after the EX-1 comes back.
PerroneFord
01-29-2009, 10:55 PM
I think it was just a bad idea to use a virtual PC to run the firmware update.
Smoking gun right there...
nsoltz
01-30-2009, 07:35 AM
I updated my EX-1 on a MacBook Pro running Windows XP SP3 under BootCamp. No problem there at all.
A virtual PC is a different environment to a bootcamp boot of XP is it not? I expect a virtual PC is a software emulation of a PC running under OSX while a bootcamp boot is a copy of XP running directly on the hardware of the Mac.
walkingcrow98
02-09-2009, 11:45 AM
Just got my quote in for the repair. I put that the camera no longer boots, and that the camera has always had a battery drain issue.
Depot_Labor $540
A1363310C Mounted C. Board, DPR-289 COMPL $1650.88
Total of $2,190.88
Comments:
Confirmed problem and solution: When unit is first powered on the initial loading screen shows up, in the LCD only, and stays there. Also, the tally light flashes rapidly. Could not do a full reset or reload firmware. need DPR board. Also need battery drain fix.
Wow! I was thinking it would only be $150 or so to reload the firmware.:crybaby:
Retrospective
02-09-2009, 12:05 PM
^ Holy wow! :O So expensive!
Steve Shovlar
02-09-2009, 01:46 PM
Just got my quote in for the repair. I put that the camera no longer boots, and that the camera has always had a battery drain issue.
Depot_Labor $540
A1363310C Mounted C. Board, DPR-289 COMPL $1650.88
Total of $2,190.88
Comments:
Confirmed problem and solution: When unit is first powered on the initial loading screen shows up, in the LCD only, and stays there. Also, the tally light flashes rapidly. Could not do a full reset or reload firmware. need DPR board. Also need battery drain fix.
Wow! I was thinking it would only be $150 or so to reload the firmware.:crybaby:
For the life of me I don't belive Sony would charge over $2000 because of a sinmple software failure. They need to re-install the firmware and it should be fine. If I were you I would take it elsewhere for a second opiion.
$150 is a much more realistic figure.
It does seem excessively expensive.
Kenny_G
02-09-2009, 04:35 PM
Just got my quote in for the repair. I put that the camera no longer boots, and that the camera has always had a battery drain issue.
Depot_Labor $540
A1363310C Mounted C. Board, DPR-289 COMPL $1650.88
Total of $2,190.88
Comments:
Confirmed problem and solution: When unit is first powered on the initial loading screen shows up, in the LCD only, and stays there. Also, the tally light flashes rapidly. Could not do a full reset or reload firmware. need DPR board. Also need battery drain fix.
Wow! I was thinking it would only be $150 or so to reload the firmware.:crybaby:
How can they do this; this is a real rip-off IMO.
Almost 35% of the new prize of the camera.
If you are a lawyer you could sue them.
sue them for what? charging a lot? While I don't agree with their prices I wouldn't think it is illegal.
DCSensui
02-09-2009, 06:55 PM
The big ticket item is what looks like a proprietary circuit board that got hosed.
The DIY process apparently fouled it up. This is not unlike opening up a camera and physically breaking an internal component.
Whenever a company says there are no user-servicable parts inside, I usually take their word for it and send it in.
What might have been a $150 firmware upgrade service fee turned into a costly repair. Whatever the price charged: it is what it is. Sony could simply say that the unit cannot be repaired but at least there's hope to get the unit back in service for less than it would cost to get a new one.
So the lesson is: Leave these things up to trained technicians. Otherwise, proceed at your own risk.
It also reinforces the need to have a backup plan. In my situation, there are two cameras available in case one goes down or has to be sent in for routine maintenance. The second camera is also used for multi-cam jobs. If I didn't have a second camera, the option is renting what might be needed. It's all part of the cost of doing business.
Kenny_G
02-09-2009, 07:56 PM
On the other hand this post will benifit Sony in a way that it is telling users just to send their camera in for service if they don't want to risk screwing things up.
Or it is telling you to buy the camera with extended warrant to be on the save side.
What about refunds for knowingly selling camera's with faulty power boards that drains the battery.
lahoozaa
02-12-2009, 01:34 PM
am idiot