Cannot connect EX-1 to computer! Urgh!

[DamianW]

Hello,

I have a rented Ex-1 and a bizarre problem. I can't connect the Ex-1 to my computer, or better put, my computer does not recognize it.

I have tried via USB and via i.Link, to no avail. The camera will detect USB and ask to initiate USB connection, but when I do... tumbleweeds... nothing happens.

Is it Vista? I'm running Vista 64 bit.

And with I.Link, the option to enable i.link is greyed out and unselectable. This is most aggravating. I have rebooted, restarted, re-plugged, etc... but nothing.

It does not show up as a drive now does Vegas or any other NLE on my system recognize it.

Any thoughts? The clip viewer does not recognize the camera either, and I've installed the SxS drivers.

I have a feeling I'm missing something simple, but for the life of me don't know what it is!

[basspig]

Is it compatible with Vista 64? That could be your problem. Try an XP SP2 machine.

[DamianW]

Yikes. Something must be wrong - I've tried it at home on XP (sp2) and still - nothing. No connection. This is aggravating.

[Stevet]

Stupid question, you are pushing down on the thumbwheel (accepting) when the usb message appears, right?

[DamianW]

No, no - fair question! But yes, I am. :)

I have now tried on 5 computers: Vista, XP, Mac - no go. Installed drivers, uninstalled them, reinstalled them, reset camera to factory defaults, USB, I.Link... no go. Tried different USB cables, really I've tried just about anything I can think of. But nada.

Very frustrating. I have a call into the rental house. My best guess is there's something wrong with the camera and I'll have to get a separate card reader to dump my footage. All my beautiful footage (I loved the camera otherwise!)... so close... but so far! :)

[liondor1969]

make EX1 in sp 1080 50i (60iusa) of setting the switch i.LINK ENABLE and is ok

[GuyB]

your not somehow trying to use the service USB port instead of the standard one are you? The service port should be behind a little face plate with a screw holding it in.