View Full Version : Buy a EX1 in USA
Hello people,
i have a small question regarding the new EX1, do you know if in USA we still can buy the cam or is it allready sold out? because here in Switzerland its allready sold out everywhere and also because of the price theres a difference of about 2K or even more.
do you know any good place where i could buy it from here without being afraid of losing my money??
it would be very cool cose i need it as soon as possible....
thx a lot
Aerialsfilm M*
12-04-2007, 03:28 AM
I'm thinking of going to NY to buy one myself. For us europeans, it's even cheaper if you buy one in the states, with flights and 4-day ***hotel included.
Elton
12-04-2007, 09:02 AM
Boy, you wouldn't want the vignetting problem then.
"Us Europeans". I love that.
so Aerialsfilm M* when are you going there i give you the money and you buy me one.... ;) no i found a place where they say it could be that i receive it next week.... so i just have to wait a couple of days and then ill know it.... ; )
Aerialsfilm M*
12-04-2007, 09:18 AM
But we're americjaans.
Barry_Green
12-04-2007, 10:00 AM
Boy, you wouldn't want the vignetting problem then.
Elton makes a great point -- if Sony issues some sort of retrofit or recall or warranty fix, you probably wouldn't be eligible if you bought outside your home country; your warranty would only be valid in the USA if you bought from the USA. So would the price difference be worth flying down, hotel, etc., then having to make arrangements with someone in the USA, ship the camera back for the vignette fix, and have it sent back up to you?
Not saying it wouldn't be worth it to you (I don't know), but you should think about all the ramifications first.
LuckyStudio 13
12-04-2007, 11:10 AM
And you wont be eligible for the other free 8 gig SxS card either.
jeah i know i think ill prefer to wait a couple of days, i think tomorrow ill know if i can get it next week or not...but thx for the info...
LuckyStudio 13
12-04-2007, 12:24 PM
You might as well save your trip or make sure you preorder the cam before flying over to the US. As far as i know, no dealers will have any camera for sale to walk in customer until Mid Jan - Mid Feb.
The XDCAM EX has just been flying off the shelf. So, make sure you got a camera (preferably paid) before you waste your plane ticket. Just a thought.
ESTEBEVERDE
12-04-2007, 05:29 PM
[quote=Barry_Green;1116547]Elton makes a great point -- if Sony issues some sort of retrofit or recall or warranty fix, you probably wouldn't be eligible if you bought outside your home country; your warranty would only be valid in the USA if you bought from the USA. So would the price difference be worth flying down, hotel, etc., then having to make arrangements with someone in the USA, ship the camera back for the vignette fix, and have it sent back up to you?
Couldn't they just ship it straight to the US service center?
What would we do if we were on a shoot in Africa or the Antarctic?
Would we have as Americans have to fly back to the US or have someone handle the transaction here?
Couldn't we just send it directly to the service center?
Barry_Green
12-04-2007, 08:38 PM
You probably could, but I don't know if the service center will ship to an overseas address...
ESTEBEVERDE
12-05-2007, 12:10 AM
You probably could, but I don't know if the service center will ship to an overseas address...
Cool...
Thanks Barry.
but i mean sony its a international company so if you are for example in europe and you bought your cam in america, usa or argentina, or ororo i mean you could send it on your own country for the guarantee i mean i think the guarantee is international so you could send it everywhere or am i wrong??
ps.: i got the confirmation today...next week or in 2 weeks ill receive the ex1 juhu finally.... im so happy ;D
Barry_Green
12-05-2007, 10:21 AM
Nope. Sony is an international company, yes, but they have divisions in each major territory (so there's a Sony Europe, a Sony USA, a Sony Australia, etc). And each of those units administers their territory, sells product in that territory, and performs warranty service in that territory.
And, as "Dilbert" as this sounds, they're all in competition with each other.
Buy a camera in Australia and send it to your European service center and watch what happens. Sony Europe didn't sell that product, so they won't give you warranty coverage on it. Panasonic's the same way.
There is no such thing as an "international" warranty that I know of.
LuckyStudio 13
12-05-2007, 10:24 AM
hey Barry ! DILBERT IS COOL !
STOP DITCHIN' DILBERT !! :p
Barry_Green
12-05-2007, 10:57 AM
Dude, I am a *major* Dilbert fan. Not ditchin', instead I applaud Scott Adams, he absolutely points out the insanity of big business every day. And that's what I'm saying about this company-competing-against-itself attitude -- it's INSANE.
I think they should all just put each territory under one big corporate umbrella and do away with the territorialized competition thing. How does it help anything to have Panasonic Singapore "competing" against Panasonic China? Or Sony Europe "competing" against Sony Australia? Only thing I can see that happens is that the customer loses. Customers don't know about gray market or whatnot, all they know is that they've got a Sony camera, and the Sony service center says "you have no warranty."
How is that "customer first"? It's crazy. That business model may have worked fine 20 years ago, but now that we have the internet and global communications, it's time to start recognizing that this is a global marketplace and for the manufacturers to start treating us as one global marketplace.
philip bloom
12-05-2007, 01:43 PM
Sony will honour your warranty no matter where you bought it or where you live.
You have to pay the cost of sending it to their New jersey or California repair centres and they will return it to you no matter where you are when it is fixed, normally within two to three weeks. I know this from first hand experience. BUT you won't get the silver support which means a loan camera after 10 days...
LuckyStudio 13
12-05-2007, 01:55 PM
If the big boys dont control their market, what is going to happen is non of the European and Asian subsidiaries will be selling camcorders due to their govt tax structure (sales tax , VAT ....etc). Consumers from all over the world will be buying US cameras, get the free rebates ...etc. and then only use their regional office as a service department.
Wht is more ridiculous is, a lot of the companies (eg. Canon and Panasonic) dont even offer PAL/NTSC compaitability). It costs $500 to upgrade Canon to do PAL and its $ 5299 to buy a PAL hvx200. Sony allows multi system on their Z1u as well as the EX1.
I am all for one giant umbrella but economically, it wouldnt work for the big boys. I dont know how RED is going to be structured in the future. At least in certain part of the world, today it is easy to get a panasonic, canon or sony replacement, if your cam broke down on the field.
At least, what the big boys can do is, to fix a broken down camera purchased in different region, and then just charge the cost of repair to the origin of where the camera was purchased.
I have never experienced this myself, but I am sure Panasonic is going to take care of their hpx3000, Varicam users in anywhere in the world.
Evolve
12-06-2007, 08:18 AM
Nope. Sony is an international company, yes, but they have divisions in each major territory (so there's a Sony Europe, a Sony USA, a Sony Australia, etc). And each of those units administers their territory, sells product in that territory, and performs warranty service in that territory.
And, as "Dilbert" as this sounds, they're all in competition with each other.
Buy a camera in Australia and send it to your European service center and watch what happens. Sony Europe didn't sell that product, so they won't give you warranty coverage on it. Panasonic's the same way.
There is no such thing as an "international" warranty that I know of.
Barry, I had an interesting experience with Sony India when a camera crapped out on me due to the high temperature in New Delhi. I had purchased the camera in Canada, and Sony India fixed my camera without question. It was extensive work too, as I recall, so maybe it has to do with how one approaches the situation? Not sure, but I can be charming and persuasive when I have to be, and in that case, I had to be. It was some years ago though, mind you. By the way, Sony India headquarters in Delhi is, although it takes forever to get there by rickshaw, top notch.
Barry_Green
12-06-2007, 09:19 AM
Rickshaw? Or auto-rickshaw? Never got to ride in the auto-rickshaw, although I did take a trip on the tuk-tuk in Bangkok which is nearly the same thing.
Glad to hear you guys were getting warranty coverage even in different territories, but that was as you say years ago -- I hope it's still that way. From what I've experienced with various companies, then internet marketplace has made gray-marketing such a problem that companies are "fighting back" by not honoring out-of-market warranty. It would be most instructive to hear about a current policy; I'd love to be wrong about this.
Bucknfl
12-06-2007, 02:25 PM
S erving
O urselves
N ot
Y ou
l3lLLY
12-20-2007, 12:43 PM
Dude, I am a *major* Dilbert fan. Not ditchin', instead I applaud Scott Adams, he absolutely points out the insanity of big business every day. And that's what I'm saying about this company-competing-against-itself attitude -- it's INSANE.
I think they should all just put each territory under one big corporate umbrella and do away with the territorialized competition thing. How does it help anything to have Panasonic Singapore "competing" against Panasonic China? Or Sony Europe "competing" against Sony Australia? Only thing I can see that happens is that the customer loses. Customers don't know about gray market or whatnot, all they know is that they've got a Sony camera, and the Sony service center says "you have no warranty."
How is that "customer first"? It's crazy. That business model may have worked fine 20 years ago, but now that we have the internet and global communications, it's time to start recognizing that this is a global marketplace and for the manufacturers to start treating us as one global marketplace.
Barry,
A very interesting concept but 'one big corporate umbrella' will be difficult to execute as long as currency exchange rates are flying all over the place.
By the way...got our PMW-EX1 already and besides the fuss of territories, warranty, rebates...etc. - this camera is DY-NO-MITE!
Billy DeCola