Redrock micro sales conduct history?

[jazzx]

Hello all and to anyone who may know...


I ordered the microFollowFocus - Video Camera Bundle from their online store only to receive a package with the wrong content inside I payed customs and taxes first, since I cannot take the package without paying up.

I sent an e-mail yesterday before their offices open (time difference) and yet no one has replied yet. I sent another one today...Is this delay normal?

What is their policy on wrong items being sent, especially overseas?

For one they should be more careful especially in overseas clients since it's much more difficult to handle these matters...

I'm in Athens, Greece by the way...

[jazzx]

To follow up on my first message...

They have replied and mailed the shipping of the proper contents just now.

[bvalente]

Hi Jazzx - I apologize for the delay in our responses. We normally turn around inquiries within a few hours. We have been catching up on emails since we returned from a tradeshow.

A general recommendation to everyone - if you do not receive a timely response, check your spam email. And of course anyone can always drop me a pm here or send me an email brian@redrockmicro.com

Thanks

Brian

[jazzx]

Hi Brian

I just want to say that despite my initial frustration, your response was what should one expect in these situations.

Thank you

I'm now patiently waiting for my items....

[Steve Shovlar]

You won't be disappointed. RR make great stuff.

[jazzx]

By the way, any progress news on microMattebox?

[bvalente]

jazzx - cool. Like I said, just drop a line anytime

we will have some news on the microMB shortly - it's definitely alive and well and we've made huge progress

Thanks for asking

Brian